We have a fantastic opportunity for a Support Worker role available at Coalway Lane About the job You will be a vital member of our professional and welcoming team. Using your previous experience of working with people with complex mental health needs and good communication skills, you will work alongside our Mental Health Nurses and Clinical Leads to support our service users to take the next step in their personal recovery. We work in the least restrictive way and collaborate closely with the individual and other professionals to offer ‘just enough’ support, so that people can take the risks they need to in order to reach their potential, flourish in life and transition into a community setting. To succeed in this role, you will be highly motivated with good communication and interpersonal skills, and a genuine desire to work with this client group. You will also be able to demonstrate the ability to work effectively within a team to support our service users to achieve their own recovery goals. As this is a 24-hour service, this role includes rota/shift work over a 7-day week, including night shifts. About Coalway Lane Coalway Lane is a 20 bed, purpose-built, 24-hour specialist Mental Health Rehabilitation and Recovery service in Swalwell, Gateshead. Our main purpose is to support people with complex mental health problems to live well and independently in the community. Coalway Lane work with people to understand and manage their mental health condition, as well as to develop and practice the skills which are important to live a satisfying life. Our team of mental health nurses and support workers are passionate about what they do and we specifically select our staff not just for their skills, but for their personal qualities such as warmth, optimism, and a natural desire to help others. Successful candidates will be joining a team of up to 10 Mental Health Staff Nurses and 10 Support Workers, led by a Service Manager and 2 x Clinical Team Leads. This is an exciting time to join the team with the recent re-provision of 4 of our beds to accommodate short stays for people in mental health crisis. The aim is to work in partnership with the Crisis Resolution Home Treatment team, offering support to avoid a hospital admission. We work in the least restrictive way and collaborate closely with the individual and other professionals to offer ‘just enough’ support, so that people can take the risks they need to in order to reach their potential, flourish in life and transition into a community setting. Facilities-wise, if you were to walk past the service, you probably wouldn’t notice that they are CQC-registered nursing services. They are both groups of detached houses, with staff annexes nearby and the houses are fully furnished with all modern conveniences. Also all residents have their own key to the front door and to their bedroom. About you We would love to hear from you if you possess the following: Knowledge and experience of working with people with complex mental health needs, who can display behaviours that challenge. A genuine desire to work with this client group. Able to work well as part of team. Good communication skills and the ability to build trusting relationships with the people we care for. Able to recognise and maintain appropriate boundaries and awareness of safeguarding issues. What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day Enhanced pension Wagestream - ability to release earnings, giving you instant access to your pay Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus many more Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ; Black, Asian and minority ethnic; menopause and neurodivergent communities. In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.