A multichannel online retailer specialising in outdoor and military clothing is looking to recruit an experienced Customer Service Advisor / Website Product Administrator who is accurate with an excellent eye for detail as well as being able to work quickly and efficiently in our busy fast paced environment. Location: Trafford Park, Manchester Requirements for the Job: Bachelor’s level education or equivalent 2-3 years’ previous experience in a customer service role Self-motivated, positive and hardworking personality able to demonstrate a willingness to learn and develop your skills Good Excel skills are essential Excellent written English and grammar skills are essential Excellent written Polish and grammar skills are essential Excellent telephone manner Trustworthy and honest with valid references to support Great time management and prioritisation skills, with the experience of working within a team and challenging workload Knowledge of internet and ecommerce environment Knowledge of online marketplaces is essential (eBay, Amazon) Being fluent with working on a computer Willing to take on additional tasks within the scope of the business. Job Description: Answering incoming emails and calls Answering and responding to customer queries and complaints in the appropriate manner Dealing with orders, deliveries and returns Use the content management system to carry out website, Amazon and eBay admin tasks including uploading and managing new and existing product information Creative and accurate product description copy writing in English and Polish General administration tasks and assistance for the customer service and ecommerce team Benefits: Perkbox Employee Perks Hours of Work: Saturday: 8am to 4.30pmSunday: 8am to 4.30pm Application by CV together with a letter describing your interest in this position. Job Type: Part-time Pay: £13.00 per hour Expected hours: 16 per week