Position Overview
1. To provide a comprehensive and efficient administrative service to the Food & Beverage team
2. To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience
What you'll get
3. Complimentary nights with breakfast within Dorchester Collection
4. 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
5. Very generous Employee Introductory Scheme offered
6. Team members' awards and incentives schemes
7. Contributory pension scheme entitlement from date of commencement
8. Life assurance cover for all team members
9. Uniform laundered complimentary
10. Complimentary meals whilst on duty at our team members' restaurants
11. Complimentary Internet at allocated computers in team areas
12. Cycle to work scheme
13. Occupational Health, including subsidized massage treatments and health clinics
14. Complimentary Eye Test for VDU users
What you'll do
F&B Administration
15. Typing and sending all F&B department’s related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations
16. Compose letters on behalf of the F&B team in line with Coworth Park standards
17. Type special menus for groups, promotions etc. and other menus as required
18. Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
19. Maintain an up to date filing system and accurate trace system
20. Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
21. Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail
22. Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
23. Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
24. Assist in research for promotions, projects and competitor’s analysis etc.
25. Attend meetings and take minutes as required.
26. Ensure office, kitchen and reception areas are kept tidy and clean at all times
27. Receive and coordinate pick up of deliveries
28. Coordinate meeting room diary and ensure meeting room is set up accordingly
Restaurant Reservations
29. Take reservations and accurately record any special requirements, payment and contact details
30. Confirm reservations both verbally and in writing ensuring special requirements are referred to
31. Respond to all external and internal F&B enquiries (via email or website) within 24 hours
32. Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments
Health & Safety
33. Comply with all statutory and company health and safety, fire, bomb and security regulations
34. Ensure job required certificates are kept up to date
Flexibility
35. Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
36. You may on occasion be required to adjust your hours of work to cover the business needs
What you'll bring
37. Hospitality background
38. Previous experience within an operational role
39. Strong administration skills with office management experience
40. Proficient in MS Office
41. Previous experience in Opera and Delphi
42. Knowledge of food & beverage
43. Excellent written and spoken English
44. Good organisational skills
45. Can work to deadlines within a pressurised environment
46. Takes initiative
47. Immaculate presentation
48. Ability to prioritise work load
49. Team player
50. Experience of taking minutes at meetings
51. Self-starter