Recourse Administrator
Leatherhead, Surrey
Why work for us?
Competitive salary
A workplace pension scheme
Hybrid working, with collaborative days in our Leatherhead office
25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we are hiring a Recourse Administrator to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Reporting to the Recoveries Manager, you’ll have regular interaction with partners to recover outstanding payments, working towards monthly targets and contributing to the team target.
You will also:
- Contact customers via telephone and email to discuss outstanding balances, utilising your negotiation skills
- Efficiently transfer cases to debt collection agencies where required, ensuring that you provide all required information
- Maintain accurate notes on CRM regarding payments made or conversations relating to recoveries.
- Build professional relationships with partners
- Highlight any unexpected issues or concerns
Who we are looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be successful as our Recoveries Administrator you’ll already have experience within an administrative role and be confident in speaking to clients regularly.
- You are experienced in working within a high volume environment
- You’re able to organise your own workload and ensure you meet targets
- You are proficient across MS Office in particular, Word, Excel and Outlook
- You have excellent written and verbal communication skills.
- It would be ideal if you have previous collections experience, have worked within the financial services industry or have experience of Bordereau accounts.
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
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