Job summary Do you want to work in a dynamic office environment? The Radiology Administrative Team provide a range of administrative services to our patients and colleagues within the Directorate of Diagnostic Imaging. We expect enthusiasm, flexibility, respect and compassion. In return we offer to develop your knowledge and experience of working in an administrative role in a clinical department within the NHS. This is a demanding but very rewarding Post, dealing with patients and staff inside and outside of the Trust. Come and join us. Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information Main duties of the job This is a cross-site Post for the Radiology Departments at Sunderland Royal Hospital and South Tyneside District Hospital. You may be expected to work at either hospital site as required. As a Clerical Officer you will work closely within a team of administrative staff, including medical secretaries and other support staff, providing a wide range of administrative duties to support the Radiology Department. You will be involved in supporting our reception, appointments processes and general enquiries, providing excellent and timely administrative services to our patients. You should have excellent communication skills and be educated to GCSE at grade C/4 or equivalent, in English Language and Maths, or an NVQ Level 2 or equivalent a relevant subject. Effective IT skills are essential as all work is undertaken using a variety of software packages. Previous use of a healthcare information support system would also be advantageous. Previous administrative experience with a focus on customer care is also essential. The Radiology Department is open seven days per week, 24 hours per day. Administrative staff work across all seven days working from 08:00 to 19:30, Monday to Friday, plus weekends and bank holidays. Youwill be expected to work across these parameters of service provision as part of your normal working week. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Date posted 10 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9155-CSAC-0325-18 Job locations South Tyneside Nhs Foundation Trust Harton Lane South Shields Tyne And Wear NE340PL Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Job description Job responsibilities To provide a range of administrative services to all areas of Radiology. Provide reception services to patients and visitors in the Department. Ensure high standards of patient documentation at all times and assist in developing a sensitive and caring environment for patients and carers within Radiology. Participate in flexible working arrangements to meet the needs of the Service. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Job description Job responsibilities To provide a range of administrative services to all areas of Radiology. Provide reception services to patients and visitors in the Department. Ensure high standards of patient documentation at all times and assist in developing a sensitive and caring environment for patients and carers within Radiology. Participate in flexible working arrangements to meet the needs of the Service. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Person Specification Special Circumstances Essential Ability to work on evenings/weekends/bank holidays. Flexible to meet the needs of the Service. Ability to work at both Sunderland Royal Hospital and South Tyneside District Hospital as required. Disposition Essential Good customer care skills. Confident, friendly and caring manner. Understanding of need to maintain confidentiality. Skills and Knowledge Essential Able to work on own initiative and as part of a team. Good organisational skills including the ability to maintain accurate records. Keyboard skills. Effective and clear written, verbal and telephone, communication skills. Ability to cope demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Ability to use own initiative but with proven ability to recognise when there is the need to seek further guidance or refer elsewhere. Knowledge of General Data Protection Regulations. Other Desirable Please provide a contact telephone number. Qualifications Essential GCSE Grade C/4 (Maths and English Language) or equivalent, or NVQ 2 or equivalent in a relevant subject e.g. Administration. Experience Essential Administrative experience with a focus on customer care. Experience of working under pressure. Desirable Experience of working within a related area eg Health/Social Care setting. Experience of working with confidential material. Experience of working with healthcare information systems, e.g. Meditech, Soliton. Person Specification Special Circumstances Essential Ability to work on evenings/weekends/bank holidays. Flexible to meet the needs of the Service. Ability to work at both Sunderland Royal Hospital and South Tyneside District Hospital as required. Disposition Essential Good customer care skills. Confident, friendly and caring manner. Understanding of need to maintain confidentiality. Skills and Knowledge Essential Able to work on own initiative and as part of a team. Good organisational skills including the ability to maintain accurate records. Keyboard skills. Effective and clear written, verbal and telephone, communication skills. Ability to cope demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Ability to use own initiative but with proven ability to recognise when there is the need to seek further guidance or refer elsewhere. Knowledge of General Data Protection Regulations. Other Desirable Please provide a contact telephone number. Qualifications Essential GCSE Grade C/4 (Maths and English Language) or equivalent, or NVQ 2 or equivalent in a relevant subject e.g. Administration. Experience Essential Administrative experience with a focus on customer care. Experience of working under pressure. Desirable Experience of working within a related area eg Health/Social Care setting. Experience of working with confidential material. Experience of working with healthcare information systems, e.g. Meditech, Soliton. Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address South Tyneside Nhs Foundation Trust Harton Lane South Shields Tyne And Wear NE340PL Employer's website https://www.stsft.nhs.uk (Opens in a new tab)