Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our values are:
* Open and fair: We are fair, open, and transparent.
* Nurture and develop: We help and encourage everyone to be their best and do their best.
* Engage and empower: We talk and listen to others, working together as one.
* Create and innovate: We embrace new ways of working to continuously improve.
* Own and be accountable: We work together to deliver the best services for our residents.
* Value and respect: We put diversity and inclusion at the heart of all we do.
About The Team We Are Recruiting To
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
* Provision of the statutory homeless service
* Provision of temporary accommodation
* Management of the housing register
* Co-ordination of support to citizens rough sleeping
* Commissioning of homeless services, and
* Responsibility for housing strategy
What is the job role?
An exciting opportunity has arisen to work as a Housing Support Officer within Coventry City Councils Housing & Homelessness Department.
This role is for a 12 month full time fixed term post.
You'll be the initial point of contact for many new customers, providing advice and information to people that are homeless or threatened with homelessness.
The main duties of this role include:
* Dealing with enquiries from the public, third parties and stakeholders.
* Work as part of a team to ensure the Housing & Homelessness function delivers the organisational vision for service delivery
* Respond to a range of administration tasks
* Providing advice, guidance and signposting
* Work as part of a team to achieve performance objectives
Who are we looking for?
The role is perfect for someone with a background in administration and customer service. Previous experience of working in a Homelessness background would be an advantage, however, this is not essential as training will be provided.
We are looking for someone who
* Has strong organisational skills and the initiative to prioritise their own workload
* Has a flexible approach
* Has sufficient IT skills to access and interpret information
* Has experience of dealing with a wide range of people to handle and resolve enquiries
* Cares about delivering an excellent service to every internal and external customer
For an informal discussion about the role, please contact Caroline Darwin - caroline.darwin@coventry.gov.uk
Interviews will be held on 28 April 2025
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
* Members of the Armed Forces and veterans
* Are currently in care or have previously been in care
* If you consider yourself to be disabled or if you have a long-term health condition
We are working to a hybrid model with a balance of both office and home working. #J-18808-Ljbffr