Role Profile: Our Owner Accounts Management Team has the opportunity for our newest team of Account Managers to join our ranks, maintaining the very best relationships with over 200 Owner Accounts across the Sykes Holiday Cottages portfolio.
Key Responsibilities
1. Account Management: Develop and nurture relationships with up to 200 property owners, understanding their needs and providing tailored solutions to enhance their experience with Sykes.
2. Revenue Generation: Proactively identify opportunities to upsell and cross-sell additional services, maximizing revenue potential for each property. Consistently achieve and exceed sales targets.
3. Client Support: Serve as the main point of contact for property owners, addressing inquiries, resolving issues promptly, and providing expert guidance.
4. Data Management & Reporting: Maintain comprehensive records of client interactions, sales activities, and account statuses. Generate detailed reports on account performance and provide insights for future growth.
5. Collaboration: Work closely with sales, marketing, and operational teams to develop and implement strategies that drive account growth and customer satisfaction.
6. Market Insight: Stay informed about industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new opportunities and maintain a competitive edge.
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