This role is a Fixed Term Appointment (FTA) covering 12 months of maternity leave. We're looking for someone to lead the running and continuous improvement of some core SaaS products for MHCLG. These tools help teams and users across the Department to do a number of activities, including, but not limited to:
* Run service desks using ticketing software for external and internal facing services.
* Provide whiteboarding options to visualise and map processes and services, and run co-design sessions and collaborative workshops with external and internal users.
* Communicate across different devices and organisations with ease.
* Produce low-fidelity prototypes for sharing internally and externally.
We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter detail how you meet the criteria. As a Live Services Manager, you'll:
* Document processes for consistency and knowledge sharing.
* Be able to take complex language and questions and make them simple to understand.
* Be willing to challenge assumptions and explain your decisions to stakeholders who are new to using products.
* Be able to map processes, determine key pain points and ideate around practical improvements to be made.
* Have familiarity with a service support structure that follows ITIL guidance.
* Establish some key performance indicators for these products, and use this data and the right feedback loops to continuously improve their use.
* Liaise with suppliers to support tools in use in the Department.
This post is aligned to the IT Service Manager job profile in the Government Digital Data and Technology Profession Framework, although it is not a pure Service Manager role. You'll need to show evidence of user-centred design concepts, use data appropriately, and make decisions regularly about appropriate uses of these products. This is a unique opportunity to help shape the way a Department thinks about policy and digital, and make a meaningful difference to the lives of users.
MHCLG wants to bring in a diverse workforce at all levels. Our application system is designed to remove as much bias as possible from the recruitment system; this means that a hiring manager does not know your name, your details, or see your whole application in one go (or have your CV at review stage unless stated otherwise). Your answers are randomized and chunked up. This means that each assessor views sets of responses to questions, for example, all candidates' responses to 'Seeing the Big Picture' rather than seeing a candidate's full application.
When writing your application, remember:
* The assessor won't be reading your answers sequentially.
* Do not assume that the same assessors will have read all of your answers.
* If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!).
CV and Cover Letter Declaration:
We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called anonymous recruitment. Please remove references to your:
* Name/title
* Educational institutions
* Age
* Gender
* Email address
* Postal address
* Phone number
* Nationality/immigration status
You will need to merge your CV and covering letter into one document. When submitting your application, Applied will ask you to upload a CV; when doing this, you should upload your merged document of your CV and covering letter. Most of our campaigns utilize multiple assessors, and so it is possible that your application would be viewed by different assessors.
At sift, through your CV and covering letter, we will be assessing:
* Technical
* Experience
Your covering letter should be no more than 2 pages referencing how you meet the criteria set out in the job description. Please make sure to upload your cover letter and CV together in the same document.
The interview will be of a blended nature consisting of the following success profiles elements:
* Behaviours: Changing and Improving, Making Effective Decisions, Managing A Quality Service
* Strengths
In full, the campaign will test the below Success Profile Elements:
* Technical
* Experience
* Strengths
* Behaviours: Changing and Improving, Making Effective Decisions, Managing A Quality Service
Experience questions will be based around the essential skills and criteria as listed in the job description. Technical questions will be based around the essential skills and criteria as listed in the job description. The strength-based questions will require natural responses from the candidates.
We do not consider direct CV applications; you must apply for this role via the application link on Civil Service Jobs. Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.
SEO salary: The salary for this role is £38,732 (National). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable.
Benefits Transfers across the Civil Service on or after 4 October 2018: Any move to MHCLG from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
For further information about the benefits available to MHCLG employees, please see the attached Candidate Pack.
Location: Wolverhampton, Darlington, Manchester. There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful in the role.
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