Salesforce Team Leader
Division - Controls Capabilities and Frameworks
Salary - National (Edinburgh and Leeds) ranging from £57,600 to £64,300 and London £63,300 to £70,000 per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .
We are recruiting a Lead Associate for the Business Salesforce Management Team (BSMT) to Lead on Salesforce System Support for the FCA.
The Salesforce System Support will support the day-to-day operations, maintenance, and management of our core case management systems by responding to queries, liaising with stakeholders across the FCA and providing a professional service.
What will you be doing?
* Supporting FCA users on Salesforce system issues and using investigation skills to triage all issues and ensuring appropriate fixes are implemented in a timely manner
* Maintaining and enhancing on how the system supports users in their day-to-day activities
* Working on system developments/enhancements to meet users’ requirements
* Implementing configuration changes and providing consultancy on major Salesforce changes
* Managing and running several processes and ensuring SLAs are met
* Supporting user management, planned outages and system releases and prioritising issues based on urgency and impact and using experience and initiative to escalate issues where necessary
What will you get from the role?
* Opportunity to work cross functionally and autonomously with teams who are passionate about delivering value
* Opportunity to tackle a challenging, interesting and varied portfolio of work encompassing supervision, authorisation and enforcement processes
* Ability to work with key stakeholders across the FCA delivering technological enhancements to support the work of the FCA
* Ability to shape and govern the technology practices using innovation and past experiences
* A sense of purpose in your job, knowing that you’re serving those in need
* Opportunity to increase your knowledge around UK regulation as well as system architecture, development and change on the Salesforce platform
* Opportunity to expand Salesforce knowledge and be part of a diverse team where we embrace diversity of ideas
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
* Prior experience of managing a case management system, including leading investigations, and triaging issues within Salesforce (a CRM product)
* Salesforce Administrator certification
* The successful candidate will hold or will be required to obtain Security Clearance (SC)
Essential
* Experience of line management responsibilities
* Ability to manage workload priorities (for the team) to meet the needs of all stakeholders, including day-to-day query management and prioritisation
* Experience of Process Management
* Ability to deliver solutions and service consistently to a high standard
* Good stakeholder management and communication skills and able to build and maintain effective relationships with customers, peers and stakeholders of all levels
* Ability to contribute to, and follow, system and technical documentation using appropriate methodologies
* Ability to produce written material to communicate complex technical ideas to diverse audiences
* Ability to interpret, analyse and present information to influence system development always considering a user centred design approach
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Lead Associate role.
Benefits of working at the FCA
* 25 days holiday per year plus bank holidays
* Hybrid working (work from home up to 60% of your time)
* Private healthcare with Bupa
* A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
* Life assurance of eight times your basic salary
* Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
* This role is graded as Lead Associate, Regulatory
* Advert Closing Date: Tuesday 25th February 2025
* First Round Case Study Assessment and Competency Based Interview to be done on the same day
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact:
For internal candidates: please speak to Jen Wishart on jennifer.wishart@fca.org.uk
For external applicants, please contact Aaron Ward on aaron.ward@fca.org.uk
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
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