Location: Horsham (On-Site)
Job Type: Full-Time
Job Summary
Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
Personal Specification:
- Good organisational and planning skills
- Ability to work under pressure to tight deadlines
- A positive, can do attitude
- Great attention to detail
- A team player with interpersonal and collaboration skills
- Able to demonstrate prioritisation skills when multi-tasking
- Customer focussed role
- Pleasant telephone manner
- Ability to work collaboratively with third parties to supply consumable items
- Entry-level role, no previous experience required
Some key responsibilities:
- Collecting and inputting accurate meter readings from a variety of sources
- ProACTive identification of customer consumable requirements
- Key stakeholder in the implementation of the EDI ordering system
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
- Answering calls from customers
What we offer:
- Competitive Salary
- Excellent induction & training program
- Supportive working environment
- Opportunity for sponsored training and qualifications to help you grow your career after successfully completing probation
- 37.5 hours a week, 7.5 hours/day Monday - Friday
- 23 days annual leave plus bank holidays
- Great social events
- Free onsite parking
- Pension scheme
- Eye care scheme
The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time