We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Role: 6-12 month FTC
* Responsible for the development and operational effectiveness of New Looks' Quality Framework.
* Ensures New Look product consistently meets customers' expectations, is fit for purpose and meets Regulations and Standards.
* Ensures Profit is not eroded by poor product fit or performance.
* Works closely with:
o BMD to engineer product Value.
o Sourcing to maintain supplier quality performance and assess new supplier suitability as part of onboarding process.
o Sustainability to drive New Look sustainability targets.
* Develops and manages a high performing team.
* Demonstrates an excellent understanding of New Looks Value in relation to the market.
WHATS IN IT FOR YOU:
* 40% staff discount plus friends & family discounts throughout the year.
* Access to our reward platform for external discount and offers.
* Private pension scheme.
* Profit related bonus scheme.
* Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit.
* AXA Private Medical Scheme.
* Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you.
* All employees are covered by our life assurance policy from day one.
* Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
* Enhanced maternity, paternity and adoption leave, and shared parental leave.
* Spread the cost of your commute with interest-free season ticket loans.
* Do your bit for the environment and save money with our Cycle2Work scheme.
* We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
What you'll be doing:
Quality
* Is responsible for the Quality Framework to be reviewed (Seasonally) and applied in each product category. Ensuring the wider BMD teams are aware and working within the Quality Framework.
* Assures consistent product value, performance, and compliance.
* Inputs into the category strategies to deliver: Value, Continuous Product improvements, and reduce Product Risk.
* Decision maker in product withdrawal / recall decisions.
Safe and Compliant Product
* Ensures ways of working are in place to remove, reduce, and inform of risk associated with product safety and legal compliance.
* Works closely with the International Standards Manager/ Sourcing team to ensure Quality Framework and Supplier Manuals remain relevant and address changes in the regulatory framework.
Supporting Trade
* Is aware of and contributing to delivery of the BMD Seasonal strategies.
* Is aware of emerging product trends and new product categories; appropriately driving early development in these areas, through team activity.
* Ensures appropriate quality representation at cross business development working groups. E.g., Returns, Supplier Compliance, IT development, adoption of digital technologies.
* Ensures team remain customer focused, and regularly benchmark New Look products against the competition.
* Uses own networks to enhance their horizon scanning.
* Ensures performance metrics including trading, returns and insights are used to ensure profits are not eroded and promote continuous development.
* Manages resource within agreed budget.
Suppliers
* Continually striving to improve upon and build mutually effective supplier relationships.
* Conducts supplier visits as appropriate to support sourcing, onboarding, product development, improved supplier performance and problem solving.
Team
* Building, retaining, and developing a high performing stable team with an emphasis on succession planning whilst applying a leadership style which promotes individuals' development.
* Translating the BMD vision into clear goals and objectives for direct reports and their teams.
* Provide positive leadership, supporting New Look strategy and encouraging others to do so.
* Takes appropriate steps to ensure product knowledge of themselves and their teams remains up to date and relevant to their product categories.
* Is able to measure effectiveness of team: Set and apply KPI's.
* Effectively manages available resources.
Who you are:
Technical
* Subject matter expert:
*
o Contributes decisively to decision making with senior team, considering customer and regulatory obligations.
o Can guide their team on all parameters of the Quality Framework through their own product knowledge.
* Strong understanding of supply chain and critical path / cost - (e.g., product lead times/ flexibility/ supplier capability).
* Is able to apply risk assessment in decision making and protects the brand from potential reputational damage.
* Skilled negotiator to seek resolutions without compromising New Looks quality or legal obligations.
* Confident presenting quality and technical data in a clear and concise way.
* Demonstrates a strong internal network and appreciation of how New Look operates.
Behavioural
* Supports business values with energy and a positive approach.
* Is able to influence at all levels.
* Resilience and the ability to work in a fast-paced environment and adapt to rapid change.
Knowledge & Experience
* Team management experience.
* Ability to initiate and build strong relationships with Buying, Design and Merchandising.
* Risk assessment and SWOT analysis.
* Strong Numerical and analytical skills.
* Organisational skills.
* Relevant experience in a Fast-Paced Fashion Environment.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.
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