The closing date is 7th Feb 2025
Job summary
Band 2 Administration & Clerical - Clinic Receptionist/Prep Clerk
Positions available at Heartlands Hospital
23,614 pro-rata
An opportunity has arisen for Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
The hours are 7.30am-7.30pm, Monday to Saturday on a rota basis therefore, flexibility will be required to cover hours anywhere between these times.
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.
Please contact Joanna Rheeston, Reception Service Manager, if you require further information on 0121 424 3882.
Main duties, tasks & skills required
Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
* Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience
Essential
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy office / customer care environment
Additional Criteria
Essential
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Standard keyboard / IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, service users and stakeholders
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Joanna Rheeston
joanna.rheeston@uhb.nhs.uk
01214243478
Pay scheme
Agenda for Change
Band
Band 2
Salary
£23615.00 to £23615.00 Yearly
Contract
Permanent
Working pattern
Part-Time, Full-Time, Flexible Working
Reference number
304-9002645
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
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