Salary: Please state your expectations within your application
Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
Closing Date For Applications: 14th March 2025
Role Overview
To assist customers with purchases in store and over the telephone offering the highest levels of customer service while maintaining high store standards.
Key Responsibilities
1. Serve and advise customers and help to find the goods they want.
2. Handle payments by cash or card.
3. Professionally handle complaints, even when working with difficult situations.
4. Exceed customer expectations by going the extra mile in unique situations.
5. Demonstrate a friendly style and work effectively under pressure.
6. Advise on the availability of stock and any special promotions.
7. Provide information on products and prices.
8. Replenish stock and ensure goods are attractively displayed.
9. Shirt printing.
10. Perform some warehouse duties during peak periods: picking and packing products with accuracy, arranging customer orders and deliveries, and handling inbound calls to process orders and deal with queries and complaints.
Skills, Knowledge & Experience
1. Ability to work as part of a team.
2. Effective communication skills with different types of customers.
3. Enjoy working with the public.
4. Polite and helpful manner.
5. Confidence in dealing with difficult situations.
6. Basic mathematical skills for payments and stock checks.
7. Comfortable using computerized equipment such as tills and data entry systems.
8. Stamina and ability to work under pressure.
9. Flexible and adaptable.
10. Reliable and trustworthy.
11. Ability to work on own initiative.
12. Strong work ethic and desire to achieve in the role.
13. Understanding of exceptional customer service.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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