ROLE SUMMARY
This new role within the property services team is targeted on improving the repairs and maintenance services.
Key focus: STAGE 1 & 2 COMPLAINTS HANDLING. Acknowledgements, Investigations and Responses.
Working alongside the Repairs Manager, the successful applicant will focus on the development and continuous improvement of all aspects of the property service team's repairs and maintenance function.
Key objectives will be to ensure robust and effective processes are in place and followed in order to achieve and deliver an effective repairs service for our residents and improve repairs customer satisfaction.
Deliver timely communication and ensure compliance with statutory and regulatory requirements in line with CCHA policies.
Ensure effective contract management of all repairs and maintenance contractors so that they deliver on quality, value for money, and within our set budgets.
MORE DETAILS
Hours: 35 per week (initially minimum 4 days in the office; will be reviewed once settled into the role)
Looking to start ASAP (2 references required)
Work with a new and exciting team with a shared goal of service improvement.
Please do not hesitate to get in contact for further information. A full job specification is available upon request.
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