Clinical Support Team Leader Outpatient Booking Team
An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team.
The post holder will have the ability to work in a fast-paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for detail and a strong focus on supporting your team, service users, and Operational Managers.
You must have the ability to aspire and support your team and promote change in a positive effective manner. You will be essential in escalating capacity and monitoring performance.
Main duties of the job
* To support the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services across the organisation.
* To ensure staff receive appropriate levels of training and supervision.
* To have specific responsibility for updating the relevant computerised booking systems for clinic maintenance session, ensuring this function is coordinated and updated accurately and in a timely manner.
* To manage appointment capacity and monitor the timeliness of patient appointments and utilisation of cancelled appointments.
* To manage the booking team on a day-to-day basis ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures.
* To follow Trust Policies in relation to patient information, storage of case notes, and tracking procedures.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed, and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Person Specification
Qualifications
* NVQ (National Vocational Qualification) Level 4 or 5
* Foundation degree or equivalent
* ECDL (European Computer Driving Licence)
Knowledge & Skills
* Knowledge across a range of outpatient procedures and systems acquired through work-based training
* Awareness of current NHS priorities and targets
* Knowledge of NHS information systems
* Understanding of confidentiality and the Data Protection Act 1998
* Knowledge of relevant HR / Health and Safety
Experience
* Previous team leader experience
* Experience of clinic scheduling and management of clinic changes
* Experience of instructing / training others
* Committed to developing individual staff and teams
* Experience managing administrative services in an NHS setting
* Possess a level of outpatient booking experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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