Job Description
My client is a retailer with sustainability at their core. They are embarking of a period of growth from start-up to scale up and now is an incredibly exciting time to join the team.
The business is well funded and the team has grown significantly since their launch.
They sit in a growing and sustainable sector and contribute to a better planet.
There are exciting plans afoot and with that comes the need to hire an experienced CRM Manager as they launch a new product later this year.
The successful hire will lead CRM and email strategies to grow engagement, brand presence and drive revenue growth.
The role
* Own and deliver a best in class email marketing strategy to enhance loyalty and improve LTV
* Own all customer touchpoints both pre and post purchase
* Plan and implement data capture initiatives to develop personas and targeted comms
* Partner with colleagues in ecommerce to refine and improve the customer journey based on data driven insights
* Monitor and report on KPIs, delivering actionable insight to inform future campaigns and optimisations
* Take ownership of multi-channel customer messaging to improve loyalty and LTV
The person
* Someone with a combination of analytical skills, creativity and a deep understanding of CRM.
* Proven experience delivering highly segmented and personalised CRM campaigns
* Enjoys working in a fast paced environment and isn’t afraid to get their hands dirty
* Strong communication skills and an eye for detail
For much more information please apply immediately.