We have a great opportunity for an Account Manager to work with one of the largest civil engineering and infrastructure specialists across the water, transport, built environment and energy sectors. Job Description: The Account Manager role is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management. You will Identify areas for innovation and investment to assist with growth. Key Responsibilities: Sales
* Achieve growth in all areas of the business and ensure sales targets are monitored to ensure targets will be achieved
* Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
* Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of latest industry products and innovations
* Work with senior management to ensure leads are generated where appropriate
Business Development
* Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business
* Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
* Identify mailshots and exhibitions that our client should attend as a business
* Ensure that customer feedback is obtained and shared on a regular basis to make the business more efficient and to maintain a high level of customer service
* Monitor competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
* Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintaining a pipeline of opportunities
* Participate in networking at industry events and exhibitions to benefit the business
* Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
* Complete a winning works summary on a monthly basis that contributes towards the board report and quarterly business review submissions
* Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including news and communication cascades that raise the profile of the business
* Complete own administration requirements in a timely fashion
Requirements Essential:
* Experience and in depth knowledge and understanding of working in sales
* Strong verbal and written communication skills
* Good time management and planning skills
* Ability to prioritise workload and meet deadlines
* Strong presentation skills
* IT skills, CRM and design software experience are essential
* Team player
Desirable: • Experience of working in the construction and hire industry