The role: Maintain and develop the functionality, understanding, and use of company IT Solutions in a manner that best promotes the company's purpose.
Responsibilities & Duties:
1. Provide second-line support to end users, logging, monitoring, escalating, resolving IT queries, and providing first-line support during busy periods, holidays, and sickness cover.
2. Be responsible for the administration, maintenance, support, and reliability of the IT environment, including Microsoft Azure, M365, cloud services, infrastructure, physical and virtual servers, and all non-Microsoft applications.
3. Ensure the infrastructure is secure and protected from viruses and malicious attacks.
4. Assist in the delivery of projects as required, ensuring budget, time, and project goal requirements are met.
5. Consult with external suppliers to obtain cost-effective and reliable solutions within budget.
6. Ensure the availability of communication links to external or hosted clients/services.
7. Be aware of both existing and emerging technological solutions and, where applicable, research, propose, and justify their application within the company.
8. Co-ordinate and, where appropriate, conduct training relating to the implementation of new IT-related solutions.
Technical Requirements:
1. Microsoft Office, 365
2. Microsoft Windows Desktop 10/11
3. Microsoft Server 2016+
4. Active Directory, Microsoft Azure, VMWare administration
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