Job summary An exciting opportunity has arisen within the South Somerset West Primary Care Network for a Team Administrator to provide administrative support and advice for the South Somerset West PCN Team, dealing with all areas of internal PCN business and external agencies, in order to allow the PCN to operate more effectively and efficiently. The hours available are full time 37.5 hours per week. Working pattern to be discussed at interview. The starting Salary is £23,464 per annum. Interview Date: 2nd December 2024 Main duties of the job JOB SUMMARY To provide administrative support and advice for the SSW PCN Team, dealing with all areas of internal PCN business and external agencies, in order to allow the PCN to operate more effectively and efficiently. MAIN DUTIES AND RESPONSIBILITIES Responsible for maintaining communication channels, including email, phone, and physical mail Organising and responsibility for managing schedules and calendars for the PCN Executive leadership team. Responsibility for ensuring all relevant HR processes are followed, in liaison with the Primary Care Neighbourhood Manager and SHS HR department Lead on payroll maintenance for those working directly for the PCN. Conferring with the finance department to help make payments, process incoming invoices, and verify receipts Lead on planning conferences, workshops, seminars and other events. Taking appropriate minutes and notes and distributing them as necessary Liaising with other members of staff and external parties such as clients and media Responsible for ensuring the electronic the filing system is effective To deal with enquiries, using a variety of communication platforms, including face-to-face from internal and external sources, such as the ICB, other PCN roles, SHS Directors and work colleagues. Assist with business aspects of the PCN, such as project and operational management. About us Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals. Date posted 06 November 2024 Pay scheme Other Salary £23,464 a year Contract Permanent Working pattern Full-time Reference number E0215-24-0268 Job locations South Petherton Medical Centre Bernard Way South Petherton Somerset TA13 5EG Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Responsible for maintaining communication channels, including email, phone, and physical mail Organising and responsibility for managing schedules and calendars for the PCN Executive leadership team. Responsibility for ensuring all relevant HR processes are followed, in liaison with the Primary Care Neighbourhood Manager and SHS HR department Lead on payroll maintenance for those working directly for the PCN. Conferring with the finance department to help make payments, process incoming invoices, and verify receipts Lead on planning conferences, workshops, seminars and other events. Taking appropriate minutes and notes and distributing them as necessary Liaising with other members of staff and external parties such as clients and media Responsible for ensuring the electronic the filing system is effective To deal with enquiries, using a variety of communication platforms, including face-to-face from internal and external sources, such as the ICB, other PCN roles, SHS Directors and work colleagues. Assist with business aspects of the PCN, such as project and operational management. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Responsible for maintaining communication channels, including email, phone, and physical mail Organising and responsibility for managing schedules and calendars for the PCN Executive leadership team. Responsibility for ensuring all relevant HR processes are followed, in liaison with the Primary Care Neighbourhood Manager and SHS HR department Lead on payroll maintenance for those working directly for the PCN. Conferring with the finance department to help make payments, process incoming invoices, and verify receipts Lead on planning conferences, workshops, seminars and other events. Taking appropriate minutes and notes and distributing them as necessary Liaising with other members of staff and external parties such as clients and media Responsible for ensuring the electronic the filing system is effective To deal with enquiries, using a variety of communication platforms, including face-to-face from internal and external sources, such as the ICB, other PCN roles, SHS Directors and work colleagues. Assist with business aspects of the PCN, such as project and operational management. Person Specification Special Requirements Essential Flexibility and willingness to support all teams within the PCN Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers Ability to motivate others Flexible attitude to working patterns Personal Qualities Essential Good level of IT skills Computer literate in Microsoft Office 365 applications Ability to communicate effectively and sensitively, both verbally and written to staff at a range of levels. Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment. Strong attention to detail and the ability to transfer accurate information. Work well under pressure and meet deadlines Ability to adapt and respond to change. The ability to use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of team spirt. Able to promote good working relationships Qualifications Essential English and Maths GCSE or equivalent (A-C grade) Desirable An Associate's degree in a related field, such as office administration Experience Essential Previous experience in a customer focused environment Previous administrative experience, including meeting administration Experience of operating electronic communication and business systems (MS Teams, OneDrive, Word Excel, PowerPoint) Desirable Experience within the NHS or similar health care setting Evidence of working within a multidisciplinary team Awareness of clinical systems Awareness of General Practice/NHS Person Specification Special Requirements Essential Flexibility and willingness to support all teams within the PCN Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers Ability to motivate others Flexible attitude to working patterns Personal Qualities Essential Good level of IT skills Computer literate in Microsoft Office 365 applications Ability to communicate effectively and sensitively, both verbally and written to staff at a range of levels. Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment. Strong attention to detail and the ability to transfer accurate information. Work well under pressure and meet deadlines Ability to adapt and respond to change. The ability to use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of team spirt. Able to promote good working relationships Qualifications Essential English and Maths GCSE or equivalent (A-C grade) Desirable An Associate's degree in a related field, such as office administration Experience Essential Previous experience in a customer focused environment Previous administrative experience, including meeting administration Experience of operating electronic communication and business systems (MS Teams, OneDrive, Word Excel, PowerPoint) Desirable Experience within the NHS or similar health care setting Evidence of working within a multidisciplinary team Awareness of clinical systems Awareness of General Practice/NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Symphony Healthcare Services Limited Address South Petherton Medical Centre Bernard Way South Petherton Somerset TA13 5EG Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)