SCOPE OF ROLE:
This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand.
KEY RESPONSIBILITIES:
• Optimise sales through effective customer experience and selling techniques
• Follow store operation processes to minimise risk and costs
• Continually develop an understanding of the company’s values and products and reflect this in everyday performance
• Engage the customer by delivering a first-class customer service - meet and greet the customer and provide assistance where needed
• Promote the Yours Clothing brand
• Operate till and handle financial transactions
• Merchandise as directed
• Replenish stock
• Knowledge of best sellers
• Assist with deliveries and stock handling as directed
• Undertake cleaning and housekeeping duties
• Ensure compliance with all company procedures
• Be aware of store sales performance and targets of ATV and in store orders
• Be aware of commercial activity in the store/business
• Take responsibility for personal development and actively seek opportunities for improvement
• Responsible for Health and Safety and raise concerns to management
As a Keyholder, you will be required to work additional hours in accordance with the business needs. In addition to the tasks above, you will also be responsible for:
• Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
• Responsible for opening and closing the store in the absence of management
• Cashing up at the end of the day and ensuring correct procedures are followed
• Ensure payments and refunds are processed in accordance with till procedures
DESIRABLE SKILLS AND QUALIFICATIONS:
• Experience in a customer facing role
• Experience of working in women’s retail fashion
• Knowledge and understanding of High Street fashion
• GCSE Maths and English as a minimum
• NVQ Level 2 Customer Service
KEY ATTRIBUTES:
• Highly motivated and a desire to be the best
• Proven ability to work well within a team and to use own initiative
• Proven record of good attendance and flexibility
• Warm, friendly and engaging personality
• An energy and enthusiasm to succeed
• Confident and articulate when speaking to customers
• Ability to work hard and smart
• Ability to adapt to frequent change and a high-pressure environment
• Outstanding loyalty and commitment to the business