Operations Manager - Required for this travel management company, looking after a 13 person sales support team who look after both corporate and leisure clients. They are looking for an experienced team leader or manager who is working for a TMC but will consider someone who has worked in leisure travel. Galileo or Amadeus is a must, hybrid with 3 days in the office in Hampshire and they will a fantastic salary DOE plus great benefits.
Operations Managers Duties
You will be managing the day to day duties of a team of BTCs, ensuring that it runs smoothly and addresses issues promptly
Monitor service levels and SLAs
Handle client and supplier complaints
Provide feedback on training needs
Authorise absence, help with recruitment, track sickness etc
Operations Managers Skills Required
Minimum of 2 years management experience ideally within a TMC
Ideally familiar with Galileo but will consider Amadeus OR Sabre
Proactive and positive
Strong knowledge of travel products including rail, hotel programmes and car hire
Able to come into an their Hampshire office 3 days per week
Additional information
Great salary and benefits
Incentives and social events