Echo is recruiting for a new Operations Manager to support operations across the business. We’re looking for someone who is experienced in managing operational systems, processes and keeping track of fast paced projects in a fast paced, dynamic environment.
The ideal candidate will be a pragmatic problem solver, willing to learn and take on new challenges, highly organised with great attention to detail and someone with the ability to manage and prioritise multiple projects, maintain a positive ‘can-do’ attitude and build constructive working relationships across the team.
Echo Artists is a dynamic talent agency representing Production Designers, Directors of Photography, Costume Designers, Editors and Hair and Make-Up Designers in Film, Television, Commercials and Music Videos. We’re passionate about Film and TV and the brilliant stories that stem from a wonderfully talented collaborative team. We love being creatively and logistically involved in our Clients’ projects, facilitating new collaborations and helping our Clients secure interesting, original projects, giving them advice, protecting their rights and negotiating hard on their behalf. Echo also actively seeks to aid the development and wellbeing of all members of staff and provide a positive, healthy, and fun working environment.
Primarily office-based (De Beauvior Block, Dalston) with option to work 2 days per week remotely
Core hours, Monday-Friday, 9:30AM to 6PM
The Operations Manager is responsible for ensuring smooth, efficient delivery of projects and efficiently building operational capability across the business. They will oversee overall company wide systems and processes, identify areas of operational improvement and work with the CEO on projects to build or improve capabilities, oversee the systems that support project delivery, triage operational issues as they arise and input into the strategic direction of the business.
Identification of inefficiencies and pain points in processes or tooling, identification of solutions to address issues including Implementation/ migration to new systems and solutions.
Maintenance of IT infrastructure and data systems (e.g. hardware, Hubspot, Google Drive, comms/client/ project management tools), including user management, Admin tasks, back-ups, gardening and clean up of data.
Oversight of data security across systems including management of personal data, password policies and employee training.
Client project management
Managing systems and processes to support the smooth running of projects including regular reporting on project progress and blockers and ensuring adequate resourcing.
Facilities and office management
Oversight of facilities and equipment to ensure they are in fully working order and that the business is equipped to carry out its work, including triaging and managing technical/IT/equipment issues.
Working with building/ facilities managers or other suppliers to maintain contracts and manage issues or repairs.
Oversight of travel and expenses ensuring clear guidelines are in place and budgets are adhered to.
Management of Marketing/ PR calendar and content creation that support follower growth and engagement, ensuring the quantity and quality of content is appropriate and on-brand.
Oversight of domain and website maintenance and updates.
Oversight of social media accounts – Facebook, Instagram, LinkedIn, Company Website.
HR: talent management, development and culture
Oversight of process and co-ordination of appraisals, development and training alongside Line Managers.
Oversight of employee welfare including ensuring appropriate policies are in place and co-ordinating team events and training.
Legal compliance around HR matters and keeping up-to-date with changes in legislation.
Excellent organisational and project management skills
Ability to manage multiple projects and priorities simultaneously
Experience in building positive internal and external relationships
Knowledge of Hubspot (CRM system)
Confident in using and managing software applications and cloud systems such as Google Workspace, Slack, CRM and project management tools
Experience in budgeting, forecasts and financial planning
Legal, compliance and data management experience
Experience in supplier and contract management
Compensation and benefits:
~£40,000-£50,000 salary depending on experience
~ Profit share bonus based on company performance (after first financial year at Echo)
~25 days holiday plus Bank Holidays
~ Private Health Cover (after 1 year of employment)
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