Day to day operations of the Hub Control room to provide support and guidance to Estates & Facilities teams and to assist them to meet the needs of staff, patients, visitors, whilst ensuring the protection of Trust. Carry out the urgent and non-urgent system checks to ensure that equipment is fully functional and complete the equipment records logs. Keep accurate and detailed logs/records of all repairs and maintenance of the Hub Control room equipment and systems.
Assist the Duty Hub Co-ordinator with the supervision of the deployment of Estates & Facilities staff to ensure that the needs of each service are met with the regulated and prioritised deployment of various staff - Portering/Cleaning/Security/Estates etc.
Ensure the Hub control room oversees and escalates any urgent traffic management, car park management, roving patrol, and vehicle enforcement are met. Maintain regular radio communication with all staff and ensure that staff follow the correct radio procedures and protocols. In the case of the roving patrol and other staff in lone worker situations, ensure that routine and regular contact is made and recorded to support safe working practices.
Carry out formal documented handover sessions with control room staff at the change of each shift for the purpose of updating on the day's activities and briefing on any outstanding or key issues. Ensure that detailed, accurate and timely records are kept on all incidents and activities using either paper-based or computer-based systems.
Liaise and respond to requests from colleagues and external agencies when requested to provide information covering recorded material and to view and select information from such material as required, all in accordance with the relevant Trust policies and procedures. Report incidents or potential incidents to colleagues and external agencies, which includes the reporting of issues, crimes, and incidents taking place, persons or vehicles acting suspiciously, and reporting premises or vehicles affected by crime.
Take system requests, prioritise the work, and appropriately allocate duties to team members, including the use of IT communication systems. Provide effective technical support to the Security and Traffic services in a safe and secure environment for staff, patients, visitors, and Trust assets.
Ensure that line management is made aware of any serious incidents. Follow Trust, Directorate, and Departmental policies and procedures for booking annual leave, changes to rota, and sickness reporting. Strictly adhere to the Directorate's dress code and wear the appropriate uniform/PPE for the duties being carried.
Assist with the production of Emergency out of hours access cards. Support Security Services with the safe storage and release of Emergency designated keys to ensure safe access and egress in highly restricted areas. Assist in promoting initiatives for tackling violence and aggression against staff and healthcare professionals within the Trust (Zero Tolerance initiative), through innovation, education, prevention, and detection routes, along with close working relationships with the Police and other external agencies.
Always act to strengthen the professional status of the Facilities Hub within the Trust. Attend staff briefings and keep fully updated with matters affecting the Trust, Directorate, and Department by regular reference to bulletins, notices, emails, etc., which are displayed on all staff communication notice boards.
Attend all mandatory, refresher, and internal training courses. Deputise for the Hub Co-ordinator when required and in their absence.
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