Job Title: Administrator
Contract: Permanent
Hours: Full Time, 37.5hours, Monday to Friday, 8:30am to 4:30pm
Location: Near Alcester
Salary: £23,500 - £24,500 per annum
Benefits: 28 days annual leave including bank holidays, parking, contributory pension scheme
An exciting opportunity has arisen for an Administrator to join our client, a well-established small business based near Alcester. The successful candidate will be an energetic and confident individual with outstanding written and verbal communication skills. In this role, you'll interact with customers by phone and email, so strong interpersonal skills are essential. Attention to detail is critical, as you will be responsible for accurately entering orders into the in-house system. Our client is looking for someone adaptable, proactive, and flexible, who can handle multiple tasks and deliver exceptional customer service.
Duties include:
1. Provide excellent customer service by handling incoming calls and addressing client queries.
2. Regularly check voicemail and email inbox, taking prompt action on all messages.
3. Manage client accounts by building strong, lasting relationships, creating and following up on quotes, updating the systems, and converting quotes into confirmed orders.
4. Process sales orders to generate accur...