Job Description
Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Deputy Front of House Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading!
What You'll Be Doing:
Team Dynamo:
* Lead by example, stepping in wherever needed to support your team.
* Manage communications with the Seaford team, service and event delivery, and theme days, representing Holroyd Howe’s high standards.
Event Maestro:
* Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.
* Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.
Operational Guru:
* Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
* Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.
Training:
* Assess employee performance, identify training needs, and ensure training aligns with company policies.
* Deliver monthly training with team members
Performance & Development:
* Conduct job chats and performance reviews, maintaining development plans.
* Hold regular team meetings to communicate important information, standards, and improve team cohesion.
Health & Safety:
* Ensure all employees are aware of and adhere to Health and Safety policies.
* Provide regular Health, Hygiene, and Safety training.
Motivation & Support:
* Empower, support, and encourage your team, maintaining an open-door policy.
* Lead team briefings before each service, ensuring company processes are achieved at all times.
Customer Focus:
* Work closely with the team, and management.
* Ensure customers receive prompt and efficient service, consistently exceeding their expectations.
Visibility & Approachability:
* Be visible during service periods, approachable, and proactive in fulfilling customer needs.
* Maintain clean and fully stocked service areas.
Event Service:
* Lead front of house service, in dining rooms, and events.
Coordination & Documentation:
* Liaise with the hospitality manager to ensure top-notch service throughout the day.
* Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
People Management:
Team Culture:
* Treat and lead your team members as you would expect to be treated.
* Ensure company policies are adhered to and carry out kitchen/service duties as needed.
Health & Safety, Food Safety, & Environment:
Complete all monitoring forms, books and allergy documentation meticulously
Training & Compliance:
* Attend required training courses and follow cleaning schedules rigorously.
* Ensure all health and safety policies are observed and adhered to.
Additional Information
Additional information
As a Holroyd Howe colleague working as a Catering Assistant, you will not only be working in beautiful surroundings you will also be entitled to a variety of benefits including:
* Free Meals whilst at work
* Company sick pay scheme
* 28 Holiday days inclusive of bank holidays
* We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles
* Reward & recognition schemes
* People awards to celebrate our employees
* Employee Benefits Platform
* Employee Assistance Program
* Recommend a friend scheme
* HIT Apprenticeships for all experience levels
* Team events scheduled throughout the year
* Pension scheme
Benefits:
* Bereavement leave
* Childcare
* Company events
* Company pension
* Cycle to work scheme
* Free food
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Store discount
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