Title: Parking Operations Specialist
Agency: Northern VA Community College
Location: Prince William - 153
FLSA: Nonexempt
Hiring Range: $16/hr
Full Time or Part Time: Part Time
Job Description:
General Description:
This position will perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.
Duties and Tasks:
1. Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
2. Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams.
3. Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
4. Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
5. Operating a state enforcement vehicle while performing duties.
Essential Functions:
6. Front Desk
7. Manage Print Services
8. Parking Enforcement
Minimum Qualifications:
KSAs:
9. Ability to interpret and apply policies, procedures and guidelines.
10. Communication and customer service skills
11. Good problem solving and critical thinking skills.
Required Qualifications:
12. Customer service experience
13. Computer experience working in a Windows environment
14. Valid Driver’s License
Preferred Qualifications:
Additional Considerations:
15. Cash-handling experience
16. Experience in an office environment.
17. Experience dealing with customer concerns and problems.