Job Title: Sales Administrator
Job Summary: We are seeking a Sales Administrator to join our team at Finning International. As a Sales Administrator, you will be the first point of contact for our valued customers, supporting our regional sales management team with customer requirements, new sales inquiries, and general day-to-day activities.
Key Responsibilities:
* Order Processing: Handle the processing of all orders with accuracy and timeliness.
* Order Delivery: Ensure sales orders are delivered promptly and according to customers' needs.
* Cross-functional Collaboration: Work closely with other departments to meet delivery/install dates.
* Supplier Support: Work closely with suppliers, ensuring equipment and parts arrive promptly.
* Customer Invoicing: Work with customers/suppliers to resolve invoice disputes. Ensure these are completed within a certain time so the accounts team can monitor bad debt provision.
* Customer-facing Skills: Build relationships with customers as the go-to point for quotes on Service and Repairs.
* Customer Collection: Arrange collections of customer equipment through a third-party carrier.
* Internal Relationships: Build strong relationships with workshop teams, sales, and customer support to ensure activity is managed and that the best possible outcomes are achieved.
* General Administration: Work closely with suppliers and our accounts team to ensure purchase orders are raised promptly and ensure all paperwork/orders/quotes/scanning is kept up to date.
Requirements:
* Detail-oriented: Provide accurate and timely processing of orders.
* Excellent Customer Service: Build strong relationships with customers to ensure their needs are met.
* Strong Communication: Work effectively with suppliers, internal stakeholders, and customers to resolve issues.
* Previous Experience: Previous experience in a similar role is required.
* Knowledge of Microsoft Office: Knowledge of Microsoft Office, including Excel, Word, and Email.
* Warehouse/Store Knowledge: Understand requirements from a Warehouse/Store aspect.
* SITECH Policies: Understand and adhere to SITECH policies and procedures, including safety.
* Knowledge of Customer Satisfaction: Knowledge of customer satisfaction, metrics, and methodologies.
Benefits:
* Competitive Salary: A competitive salary is offered.
* 25 Days Holiday: 25 days holiday per year.
* Life Insurance: Life insurance is provided.
* Pension: Up to 7% pension contribution.
* Access to Share Scheme: Access to the company's share scheme.
* Enhanced Maternity/Paternity Packages: Enhanced maternity and paternity packages.
* Health Cash Plan: Health cash plan.
* Family-friendly Policies: Family-friendly policies to support working parents.
* Mental Health First-aiders: Support from a team of 40+ Mental Health first-aiders.
* Employee Wellbeing Solutions: Employee wellbeing solutions.
* Electric Car Scheme: Electric car scheme (UK).
* Charity Support: The opportunity to support your charity of choice via Give As You Earn.
* Recognition Awards: Length of service or recognition awards.