Job reference 320271
ER Policy Advisor
Competitive salary, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with years served and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Sheffield Pond Street, S98 6HR,
There are 5 roles available, one of which is a 12-month Fixed Term Contract.
Permanent, Full time: 35 hours a week
Hybrid working: remote working with office presence 2/3 days per week (Sheffield office)
Have you got excellent interpersonal, telephone, and written skills and a passion for promoting positive employee relations? Do you have ER case management experience, particularly focussing on complex ER matters in a fast-paced environment?
If so, we would love to hear from you. Due to internal progression and team expansion, we have exciting opportunities within our Employee Relations Team for ER Policy Advisor.
Be part of a dynamic HR team that’s at the heart of the organisation, championing employee engagement, driving success, and creating a thriving work culture. Our division offers a wealth of exciting projects and initiatives designed to fuel both your career and personal growth.
Join us and make an impact with CIPD’s Highly Commended HR team of the year – where your passion meets purpose!
About the Role
• Providing written/telephone expert ER advice and guidance to managers at all levels across the business
• Managing a portfolio of ER cases providing progressive tailored advice, scheduling and prioritising activities based on the risk assessment and needs of each case.
• Reviewing/drafting letters and documents related to ER cases and providing feedback to managers. • Coaching and upskilling managers in all aspects of people management including robust decision-making, fairness, and consistency of application of our ER policies and procedures.
• Ensuring all case management details are recorded accurately on our People Case Management system and that cases are proactively managed and driven through to conclusion.
• Reporting into the ER Advisory Services Team Leaders you will collaborate with wider HR teams and stakeholders to address complex ER matters.
• Contributing to the development and continuous improvement of the ER Advisory Service
About You
To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
• In-depth knowledge of HR policies, procedures, and best practices
• Excellent written and telephone communication skills
• Experience in coaching and upskilling managers • Questioning and analytical skills
• Proven ability to deliver commercially savvy, pragmatic HR solutions to complex Employee Relations cases, with a strong focus on managing risk
• Ability to work in partnership with customers and stakeholders to deliver business requirements.
• Ideally CIPD qualified (level 5)
• Passion for continuous improvement and self-development
Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Friday 01st November 2024. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #YourCareerStartsHere #PFW #RMG #LIMRT #LI-Hybrid