Job Title: Telephone Answering PA
Location: Wrexham
Salary: GBP23,750 Per annum doe
Job type: Full:time
The Role;
Youll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week youll work set 8:hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny
People are the heart of our business and many of our team members have been with us for years. For over a decade, weve been voted one of the Best Companies to Work For in the UK, and have worked hard to create a comfortable, eco:friendly and inclusive environment where our people feel happy, and most importantly, at home.
What we do:
Were the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast:forward two decades and what started as a single, dedicated PA (whos still with us today) looking after calls for a handful of local clients, is now a 1000:strong team working across continents from our state:of:the:art UK headquarters in Wrexham, and our US office in Atlanta.
The role:
Youll begin your 3:week training journey, where youll learn how to use our bespoke, in:house call management system. Youll be shown how to handle a variety of calls and enquiries across the range of sectors we support : including Property, Legal, Healthcare and Finance : and for our Bespoke Customer Teams clients.
You will be an important point of contact for our clients callers, answering queries and handling their calls, and accurately relaying messages within our system.
What youll need:
Although we welcome call taking experience, its not required What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same
Youll also require:
* A confident telephone manner with good interpersonal skills
* The ability to use your empathetic listening skills to deliver excellent customer service over the phone
* Great multi:tasking skills in a fast:paced environment
* Excellent problem:solving skills
* Good computer and data entry skills
* Work for a company as amazing as you:
* I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.
* Working within a team here is so much fun We have monthly team lunches and there are always amazing prizes to be won for team days out.
Whats included:
* As a Moneypenny PA working at our award:winning headquarters in Wrexham, youll enjoy welcoming, spacious, state:of:the:art offices, plus communal spaces including a treehouse : we like to do things differently around here Youll also benefit from:
* Permanent contract
* Starting salary of GBP23,750, rising to GBP24,250 after 6 months in the role
* 26 days annual leave, plus bank holidays
* Mental health support (through our Employee Assistant Programme) with access to an on:site mental health counsellor
* Access to our wellbeing room to help enhance your physical and mental wellbeing
* Access to a 24/7 doctor line
* Comprehensive training and where desired, long:term career progression across the business
* Subsidised meals
* Free on:site gym access
* And did we mention our epic parties? We know how to celebrate in style
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