North Somerset
Job Responsibilities
* Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
* Record information using systems such as Jontek Answerlink to provide an accurate record of customer contact.
* Liaise with multi-disciplinary teams within the council’s ‘Single Point of Access’ principles to provide the customer with the appropriate outcome.
* Ensure that individual dispersed alarm units are tested at least once a month.
* Respond to email and other written enquiries to provide answers and information to customers about the available service provision.
* Promote the service to support establishing a sustainable client base.
* Work directly with multi-disciplinary teams in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements.
* Be computer literate and able to operate telephone equipment effectively.
* Demonstrate effective communication skills, both written and verbal, with a polite, efficient, and courteous manner.
* Remain calm under pressure.
* Be helpful, welcoming, and pleasant to customers and colleagues.
* Be flexible in terms of working hours – this role involves working on a rolling rota covering 7 days a week, including weekends and Bank Holidays.
* The office is based within the Town Hall, Weston-super-Mare; however, there is a requirement to work throughout the whole of North Somerset as and when required.
* Be prepared to be trained in all aspects of the job.
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