Field Service Engineer
Hourly Rate: £12.45ph
Location: Wallasey Service Centre CH44 7HX – full UK driving licence required
Full Time: 8:00 – 17:00 Mon-Fri
We are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby. We welcome applications from people residing in these areas. As a healthcare equipment provider, Ross Care works in partnership with the NHS to supply necessary equipment and aids to support people in their day-to-day life.
Job Purpose:
To enable the Company to achieve the agreed contractual standard of service by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. Upon completion of initial training, you will work in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained, most jobs will be completed on a first-time fix basis.
Key Responsibilities:
* Delivering and collecting wheelchairs to and from service users' homes and NHS departments, ensuring compliance with the Company Infection Control Policy.
* Servicing and repairing wheelchairs in the field with the aim of achieving a first-time fix whenever possible.
* Completing all paperwork related to each job accurately to enable the administration team to update the database.
* Using any supplied PPE as instructed.
* Once fully trained, undertake out-of-hours responsibility when rostered.
* Observing all regulations regarding the driving and use of the Company vehicle on public highways and understanding employee responsibilities under the Health & Safety at Work Act.
* Keeping the vehicle tidy and ensuring stocks of necessary parts are replenished daily.
* Conducting weekly vehicle safety checks and completing the van check sheet.
* Maintaining a professional customer service attitude, wearing uniform and identification badge, and ensuring uniform cleanliness.
* Prioritizing and organizing your workload, referring to the Line Manager as appropriate.
* Being responsible for the maintenance and safe keeping of all tools and equipment provided by the Company.
* Agreeing to undertake all necessary training to maintain the skills required for this role.
Qualifications:
* Full UK driving licence
* Successful enhanced DBS check
* General workshop knowledge
* Basic electrical knowledge including 12v/24v D.C. systems
* Able to move and handle loads and equipment safely
* Experience in face-to-face customer contact
* Previous delivery driver experience
* An understanding of people with disabilities
* Flexible approach to working conditions
* Ability to use initiative within the role's boundaries
* Ability to use a mobile phone to relay photographs
* Good written and verbal communication skills
* Ability to relay clear instructions to clients
* Awareness of hand-held scanners
Physical Demands of the Job:
* Moving and handling equipment and accessories following handling guidelines
* Standing at a bench to work
* Kneeling/crouching
* Working in confined spaces if necessary
* Using ramps and other agreed moving equipment
Challenges of the Role:
* Flexible working/responsiveness to changing priorities set by the Line Manager or Customer Service team
* Availability for short notice overtime due to emergency response requirements
* Responsibility for out-of-hours duties
Ross Care is committed to promoting equality, diversity, and inclusiveness and expects the post holder to actively promote and engage this commitment. The post holder should ensure that all behaviours and attitudes recognize and account for the health needs and rights of all community sections.
Equal Opportunities:
Ross Care is an equal opportunities employer. Its aim is to ensure that neither applicants nor employees receive less favourable treatment on grounds such as sex, marital status, disability, religion, race, nationality, or social background.
Please apply for the Field Service Engineer role with your updated CV.
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