The key responsibilities of the Security Manager include:
Team Training & Compliance You will lead the training and development of the Security team, ensuring all personnel maintain high standards and adhere to hotel security policies. You will implement health, safety, and fire prevention training in line with legislation and conduct regular emergency response training, including fire panel operations.
Security & Loss Prevention You will develop and oversee loss prevention strategies, conducting security audits and patrols to safeguard the property. Managing the hotel’s CCTV system, ensuring its proper functionality, and investigating any losses, thefts, or suspicious activities will be key responsibilities.
Incident & Crisis Management You will lead investigations and reporting of all security-related incidents and accidents. Your role will involve handling disputes, resolving conflicts, and liaising with law enforcement, fire services, and emergency agencies. You will also play a critical role in emergency evacuations and crisis management.
Policy & Procedure Implementation You will ensure compliance with all security policies, health & safety regulations, and risk management procedures. Maintaining accurate records of security operations, incidents, and team attendance will be part of your responsibilities, along with ensuring adherence to GDPR, anti-bribery, and money laundering regulations.
Leadership & Team Management You will provide clear direction to Security Officers and Back Door Security Officers, overseeing daily security operations and ensuring team efficiency. You will also manage team attendance, leave, and payroll while supporting the recruitment and onboarding of new security team members.
Communication & Reporting Keeping executives and peers informed about security incidents and updates will be essential. You will be responsible for maintaining accurate documentation, timely reporting of security breaches, and active participation in management meetings and system development projects. You will also deputise for the Director of Risk & Compliance when required.
General Responsibilities You will ensure the overall security of the hotel property, guests, and team members. Conducting routine patrols, inspections, and security system checks will be part of your duties, as well as maintaining fire registers and overseeing emergency preparedness initiatives. Additional responsibilities may be assigned by management to support the hotel’s security operations.
Preferred Skills and Experience
Minimum 3 years of experience in a similar security management or supervisor role.
Security qualification or relevant certification preferred.
Strong leadership and team management abilities.
Experience in investigations, risk assessment, and loss prevention.
Knowledge of CCTV operations, fire safety, and emergency response.
Excellent problem-solving, communication, and conflict-resolution skills.
Ability to liaise effectively with law enforcement and emergency services.