Job Description - IT Application Engineer (047749)
Organisation
Customers, Communication and Technology
Job
Position Type - Full Time
Location: North Greenwich, London
Starting Salary: £35k and an excellent benefits package
Background
This role sits within Transport Services, which is responsible for delivering and supporting all IT applications for all travel modes, including the underground and bus network. The team forms part of the wider Tech and Data Department, which consists of over 1600 employees.
The Role
This role focuses on TfL’s essential Body Worn Video service, with over seven thousand devices across the TfL estate in regular use. These devices are a critical deterrent in keeping our front-line colleagues safe from harassment and violence in the workplace and have been used successfully to aid prosecution where the deterrent fails.
The Application Engineer will provide second line (and where required third line) support to TfL’s environments (business critical services for TfL e.g., body worn video system), proactive identification of issues, fulfilment of service requests, and problem management in accordance with the agreed service level targets. Out of hours support, including weekend or out of hours maintenance or release activities, will be required for certain applications.
Key Skills and Experience
Essential:
1. Industry experience in an application support Body Worn Video environment
2. Working knowledge of ITIL V3 Service Management
3. Knowledge of current/emerging technologies and processes employed in Enterprise-wide IT services, ideally including experience with Body Worn Video applications
4. Excellent oral and written communication skills at both business and technical levels
5. Ability to solve and communicate complex problems relating to Body Worn Video
6. Demonstrable customer service skills in multiple environments
7. Experience working in a complex multi-site environment dealing with business applications and real-time implementation systems
8. Well-developed experience in issues and incident management and working within agreed SLAs
Closing Date
The closing date for this advert is Wednesday, 19th March 2025 at 23:59.
Excellent Benefits Include:
1. Final salary pension scheme
2. Free travel on the TfL network
3. Reimbursement of 75% of the cost of a standard class ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
4. 30 days annual leave plus public and bank holidays
5. Hybrid working approach where business and role requirements allow
6. Private healthcare discounted scheme (optional)
7. Tax-efficient cycle-to-work programme
8. Retail, health, leisure, and travel offers
9. Discounted Eurostar travel
Additional Information
Please apply by supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages.
If shortlisted, you may be invited to a video interview. We will give candidates as much notice as possible; however, some interviews/assessments may be organized at short notice and will require flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.
We are committed to equality, diversity, and inclusion. We aim to represent the city we serve, which will help us become a more innovative and efficient organization. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria. We also use anonymizing software that removes identifying information from CVs and cover letters to ensure fairness.
Many of our staff work flexibly. Please discuss your flexibility needs at the interview. We will see what we can do.
We understand a confidence gap can hinder meeting exceptional candidates. Please don’t hesitate to apply if you think you have what it takes, even if you feel you don’t meet all the criteria. We’d love to hear from you.
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