Trainer (Beauty Therapist) Full Time UK - Selfridges Manchester Trafford, Manchester
Client:
FaceGym
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
63ccf49b017f
Job Description:
Trainer (Beauty Therapist) Full Time
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Selfridges (Manchester Trafford)
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.
Job Summary:
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales, and build client retention within our Studios. The role is responsible for promoting FaceGym's services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
* Deliver all workouts in line with FaceGym Workout protocols.
* Responsible for selling the brand's unique offerings, workouts, and homecare products.
* Proactively use body language and rapport-building techniques to enhance customer interactions.
* Overcome selling challenges and create retail theatre to attract customers.
* Maintain an exceptional customer experience at every touchpoint.
* Meet retail and service individual targets and KPIs.
* Ensure workstations are clean, presentable, and well-stocked.
* Maximize retail potential and client retention.
* Operate point of sale systems efficiently.
* Build and update knowledge on skincare, products, and workouts.
* Communicate effectively with all team members and management.
* Adhere to Health & Safety guidelines regarding equipment sterilization.
* Maintain a high standard of personal hygiene and grooming.
* Establish effective working relationships with the team and management.
* Be skilled on the Zenoti booking system.
Person Specification:
The ideal candidate will have:
* NVQ 3 Beauty therapy qualification or equivalent.
* Hands-on experience with customers.
* Previous experience in beauty, retail, and spa.
* Exceptional customer service skills.
* A team player with inspirational social skills.
* Articulate and confident communication skills.
* The ability to stay calm and positive during busy days.
* The ability to stand during a 6-8 hour shift.
* Full flexibility across weekdays and weekends.
Our Brand Values:
Feeling
Action
Confidence
Expertise
Perks:
* Generous commission on retail.
* Exclusive Discounts on services for personal, friends, and family.
* 50% off FACEGYM products.
* Paid day off for birthdays or special occasions.
* Access to a free and confidential employee assistance program.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
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