Permanent - Full Time (40 hours per week)
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Cheltenham.
Reporting to our Project Manager, you’ll provide an exceptional customer experience for residents, clients and other stakeholders on refurbishment projects. You will deliver a professional and high-quality service before, during and after refurbishment works to ensure that the customer’s journey surpasses their expectations!
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. As an experienced Resident Liaison Officer, you will have good administration skills, comfortable in the use of Microsoft Office, and ideally have some experience of CRM systems. Knowledge of housing refurbishments would be an added bonus.
Benefits
* Bonus entitlement based on performance KPIs
* Holidays - 26 days
* Life Assurance
* Pension
* Private medical insurance
* Ability to purchase additional holiday
* Access to discount portal
* Cycle to Work scheme and the Lovell Way to EV
* Digital GP
* Employee assistance programme
* Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for...