Veolia Water Technologies, the world leader in water treatment, provides complete solutions for water treatment. Innovating in key areas such as sustainable development and resource recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.
Service Engineer
Field-based in the KT, SL, WD postcode areas
Permanent, Full-time, 37.5 hours
25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme
Are you a Service Engineer, or an aspiring Service Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?
If so, we have a fantastic opportunity to join our leading, well-respected water technologies company, where you will play a pivotal role in giving our clients the best in class quality service. You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support. You will be expected to go on the 'On Call Rota' for weekend/out of hours work once fully trained. At Veolia Water Technologies UK (VWT UK), we are committed to ensuring you have the best experience possible and take your career to the next level!
Responsibilities
* Observe, abide by, and enforce the Company's and client's Health & Safety policies.
* Present a professional image to customers whether by telephone, in writing, or in person.
* Develop and maintain good working relationships with customers ensuring you are always punctual, helpful, and courteous.
* Flexible approach to customer's needs and working hours.
* Timely reporting to Service Manager on progress or delays.
* Timely completion and submission of risk assessments, work reports, activity reports, and all other documentation.
* Timely completion of site tasks and activities as required.
* Look for recommendations and opportunities to improve the client's system (reliability or productivity) and where appropriate provide quotations to the client for parts, consumables, plant upgrades, and refurbishment work.
* Liaise with the appropriate sales team on any potential leads.
* Offer feedback on future product development, features, and functions.
* Provide regular updates to your line manager on any issues that may result in financial, reputational, or operational impact on the Company.
* Carry out commissioning work on standard equipment.
General Requirements
* Ideal but not essential - NVQ or higher in Mechanical, Electrical or Chemical Engineering or similar or even working towards.
* GCSE or equivalent - English and Maths.
* A full UK driving licence is required.
* Excellent time management skills.
* Experience with the water industry would be an advantage but is not essential.
* Knowledge of the Healthcare and Scientific market is desirable.
* Experience of having worked as a Service Engineer or in a Technical Support role would be an advantage but not essential.
* Passionate about providing a first-class service to our customers.
* Able to handle challenging conversations with customers and find a resolution.
* Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
* Demonstrable experience of having built strong working relationships both internally and externally.
* A professional approach to your work and communication with colleagues and customers.
* A good level of IT competency.
* Good organisational skills with an eye for detail.
* Able to prioritise workload and manage multiple tasks.
What's Next?
If you feel this role is suited for you, click on the "Apply" button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.
Our Promise to You
Alongside your salary, you will receive a company vehicle, fuel card, overtime, and on-call payments. This is in addition to our extensive benefits package which includes 25 days annual leave (and your birthday off!), our market-leading pension and share scheme, parental leave from Day 1 of employment, and a range of employee discounts and referral bonuses. We also provide mental health and financial support, ensuring you know exactly who to lean on whenever you need to.
Diversity & Inclusion
At VWT UK, we're proud to be known as an equal opportunities employer. We are committed to building and maintaining a diverse and inclusive workplace for every one of our colleagues. Every applicant who meets the minimum requirements will be considered fully.
We encourage applicants to apply even if they do not meet all the requirements.
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