University Hospitals Coventry and Warwickshire NHS Trust
An exciting opportunity to join the newly developed One Coventry Integrated Team (OCIT) as an operations and performance manager, concentrating on all Urgent Emergency Care (UEC) elements of the integrated service has arisen.
OCIT comprises of 3 Local Integrated Teams (LITs) geographically based across the city. Local Integrated Teams (LITs) as part of the Improving Lives programme delivers integrated care that supports people in Coventry with urgent need ensure that the people in Coventry receive care in the community for as long as possible and only access care when necessary.
The Operations and performance manager role will lead on all Urgent Emergency Care (UEC) elements of OCIT including crisis response, consultant led pathways and clinical triage.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
* Work with the OCIT Lead and Local Integrated Team (LIT) managers to ensure clear communication and robust operational implementation of policy, business objectives and agreed targets across the Urgent Emergency Care (UEC) elements of OCIT.
* Support the OCIT and LIT managers with the operational management of services and supporting continuous service improvement.
* Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans for UEC.
* Responsible for assigned budgets e.g. UEC clinicians and Patient Flow Coordinator.
* Implement HR and governance strategies and policies within relevant services to achieve compliance with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
* Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including domiciliary visits and ad hoc clinics.
* Responsible for the management of staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
Job responsibilities
* Responsible for ensuring robust processes are in place to schedule patients and utilise capacity and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary.
* Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
* Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including emergency admissions, major emergencies and mechanical failures.
* Lead on project work when required as directed by the OCIT Lead / DGDO.
* Responsible for ensuring national and local reporting is adhered to.
STRATEGIC AND SERVICE DEVELOPMENT
* To take an active role, in collaboration with the Group Management team, to deliver robust business plans for services.
* Proactively engage in interagency working to develop and implement strategies that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
* Actively work with relevant services to support the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
* To actively review activity against the Operational Delivery Plan for relevant services and create capacity plans to support delivery.
* To support, in conjunction with the OCIT Lead, the implementation and delivery of any approved business cases.
* To lead on the completion of regular Demand and Capacity modelling, keeping the model up to date with changes in demand and service capacity.
ORGANISATIONAL DEVELOPMENT
* In conjunction with the OCIT Lead and Group Management Team maintain an open, proactive and collaborative culture within relevant services supported by effective two-way communication systems and processes.
* Responsible for ensuring that robust systems are established for the appraisal and continual development of all UEC staff within relevant services, in line with the Knowledge and Skills Framework, promoting the effective use of skills and flexibility through professional and personal development.
* Work with the Workforce Business Partner to effectively manage any sensitive organisational change and employee relations issues.
RISK MANAGEMENT
* Support the development, implementation, and review of robust systems to manage risks Linking with the OCIT Lead and Group Management teams as appropriate.
* Manage the implementation within relevant services of the Trust's health and safety policy and all other policies, procedures, and safety rules.
For further details please see the attached job description.
Person Specification
Qualifications
* see supporting documents
* see supporting documents
Experience
* see supporting documents
* see supporting documents
Knowledge
* see supporting documents
* see supporting documents
Skills
* see supporting documents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Coventry and Warwickshire NHS Trust
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