Job Title: Service Advisor
Permanent position at a well-established, growing company based in Hull.
We welcome applications from the automotive industry, car dealership backgrounds, or similar manufacturing roles.
Key Duties of the Service Advisor Role:
* Booking in work within the capacity and capabilities of the department.
* Creating job cards, invoices for work carried out, processing paperwork, and taking payments.
* Liaising with customers, keeping them informed of job progress and completion, and gaining authorisation and order numbers where necessary.
* Dealing with customer queries in a professional and timely manner.
* Liaising with service and parts colleagues, ensuring good communication and understanding of each other's needs at all times.
* Outbound calls to customers reminding them of scheduled maintenance, while also promoting new products and services.
* Customer Relationship Management (CRM) including database maintenance.
Key Skills for the Service Advisor Role:
* Similar service administration experience, ideally in a dealership or workshop environment.
* Experience using Microsoft Excel and other Office programmes.
* Excellent attention to detail, communication, and organisational skills.
* Strong customer focus and a flexible approach to business needs.
* Ability to demonstrate effective time management.
* Personable and professional manner.
* Experience of Kerridge/Keyloop is desirable but not essential as training can be offered to the right candidate.
Benefits of the Service Advisor Role:
* Permanent position.
* 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata).
* Bonus scheme.
* Life Assurance.
* Colleague Auto-enrolment Pension Scheme with employer contribution.
If you are interested in this role or would like to have a private and confidential chat, please contact Joseph Reid at E3 Recruitment.
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