About us
The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.
As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.
* Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
* Our purpose is to deliver the best times for our Business, Entertainment, Sports and People
At Coventry Arena Retal Ltd out mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:
Own it Be relevant Think without limits
Overview
The Anecdote Restaurant & Bar offers a lively atmosphere and friendly service, making it a great spot for pre-match drinks. The Restaurant works is part of the Double Tree by Hilton Hotel at CBS Arena, offering 4 start dinner experience to the hotel resident guest along with the arena visitors.
JOB OVERVIEW
The Restaurant General Manager is responsible for the commercial performance, management and reputation of the Restaurant.
* Are you passionate about running market-leading restaurants?
* Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
* As a leader, are you supportive and inclusive?
* Do you thrive in a fast-paced environment?
If so, this Restaurant General Manager role is made for you!
KEY RESPONSIBILITIES
As Restaurant General Manager, you will:
1. Commercial Performance
* Reporting in to the Hotel General Manager, working alongside achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.
* Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
* Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
* Optimise covers using good revenue and diary management processes.
2. Excellent Food & Beverage
* Partner with the Restaurant Head Chef to create attractive concepts, menus, products and promotions that drive revenue and profitability.
* Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
* Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
3. Exceptional Guest Experiences
* Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge.
* Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
* Review and act on customer feedback, taking quick action to improve service and resolve complaints.
* Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews).
* Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
4. Great Working Environment
* Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
* Practice great people management, from recruitment to training to succession planning and recognition.
* Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
* Communicate well and often, building good relationships with your team and key stakeholders.
5. Day-To-Day Essentials
* Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
* Make sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
* Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
* Manage restaurant inventory, stock control and purchasing, following hotel guidelines.
* Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.
WHO ARE WE LOOKING FOR?
We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role.
To be successful in this position you will have:
* Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
* Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments.
* Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
* Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
* Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media and influencers.
* Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.
BENEFITS
· 28 days paid holiday increasing with service
· Exclusive high-street discounts through Perks at Work portal
· Industry-leading Team Member discounts on hotel stays for you, your family and friends
· Access to leadership and development programmes through Hilton University
· Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
· Reward programmes, incentives and team member recognition, as well as long service awards
· 50% off in Hilton restaurants and bars (subject to individual outlets)
Other Benefits:
* Onsite free car parking.
* Subsidised canteen.
* Company pension scheme.
* Death in service.
* Competative Salary.
Employee Welfare:
Employee Assistance Program (EAP)* –Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.
24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.
* Welfare support services are reviewed annually and may change from time to time.
What’s next?
Once your application has been submitted our team will start the review process. All applications made will receive a response in relation to their application.
Those shortlisted to the next stage of the recruitment process will be contacted in writing or via telephone. This will be to provide you with more information about the role and conduct some screening questions with you.
A further interview process will follow with the hiring manager which will be advised on the call. IF you are required to prepare any information for the interview you will be advised according.