Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom
Req #1403
13 September 2024
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Alternate weekends, Saturday and Sunday 10:00 - 14:00
Main duties and responsibilities:
* Provide an enjoyable shopping experience for everyone by:
* Ensuring all customers are greeted and offered assistance
* Handling customer queries courteously and efficiently
* Identifying customer needs through interaction, and taking appropriate action
* Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
* Good friendly manner
* Good interpersonal skills
* Willing to learn
Rewards & Benefits:
* Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday (including bank holidays): 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
* Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
* Pension: We offer a Defined Contribution Pension Plan to new employees.
* Attendance: After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
* Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
* Learning & Development: Look forward to a wealth of learning opportunities with us.
* Birthday: After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
* Cycle2work scheme: After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
* Child's first day at school: After 1 year's service come in late and go home early on your child's first day of school.
* RHS Membership or a Tree / Shrub: After 1 year's service, employees can choose either one tree or shrub to plant each year.
* Employee Assistance Programme (EAP): After 2 years service employees are eligible to join an EAP.
* Retirement: After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth.
* Free Parking: Available to all employees in the designated parking areas on our site.
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