Job Summary
An exciting opportunity has arisen for a Senior Administrator within DynamicHealth - the Musculoskeletal Physiotherapy and Specialist Services provider for Cambridgeshire. This is a permanent part-time position of 30 hours a week, based at City Care Centre, Thorpe Road, Peterborough PE3 6DB.
DynamicHealth forms part of Cambridgeshire Community Services NHS Trust. We are proud to provide high quality innovative services that enable people to receive care closer to home and live healthier lives. DynamicHealth provides specialised community service across Cambridgeshire and Peterborough for adults experiencing muscles, nerve, and joint issues. The team is passionate about delivering effective, evidence-based, sustainable care for NHS users.
We operate across 6 sites with 3 Administrative locality hubs. This post is within the locality of Peterborough and Wisbech, where you will help provide a flexible, innovative administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by the CCS.
Our Employee Benefits Include
* Excellent pension, maternity and sick pay schemes
* Family friendly working patterns
* Free parking
* Retail & leisure discounts
* Live Life Well Initiative
If you are looking for a challenge, enjoy variety in your work and wish to be part of a team striving to make a difference; we would like to hear from you.
Main Duties of the Job
We are looking for a self-motivated, positive and committed team member to join our service. It is essential that you are efficient, flexible, adaptable and able to demonstrate a tactful and diplomatic approach.
The role will require you to provide office and administrative support using our systems and processes to the MSK Physiotherapy Service and MSK Specialist Service. Initiative to handle/prioritise your own workload will be essential.
You will need to be able to work effectively in what can at times be a pressurised environment, supporting a team to achieve deadlines. You will have good knowledge of administration and possess strong organisational skills.
You will support your team and work collaboratively with other locality cohorts across the unit, reporting to the Admin Lead, to accomplish and deliver effective services for patients throughout Cambridgeshire and Peterborough.
Our ideal candidate is someone who is proactive about collaborating with their colleagues across the Trust to problem-solve and overcome issues as they arise. They will be able to work using their own initiative and work on active improvement of patient pathways and wait times within the unit.
They should have a good working knowledge of Microsoft applications, Word, Excel, databases, with desirable knowledge on SystmOne and the Electronic Referral System (e-RS).
Job Responsibilities
* Work collaboratively across our sites as and when required.
* Provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service.
* Answer enquiries in a courteous and professional manner both by telephone and face to face.
* Familiarize with the Complaints Policy as the first point of contact for patient complaints.
* Attend to the process of Access To Records (ATRs) in relation to redacting and collating linking with Admin Lead and Clinical Lead.
* Ensure GP referrals are added to the relevant waiting lists and appointments are booked into appropriate services via SystmOne.
* Maintain and oversee SystmOne tasks lists on behalf of the MSK Service.
* Process referrals on the Electronic Referral Service (eRS) and SystmOne.
* Manage and maintain patient information as required by SystmOne.
* Create and maintain staff rotas on SystmOne.
* Assist in cancelling and rescheduling clinic appointments on SystmOne.
* Attend and take minutes at meetings as required.
* Follow the process for medicines management with ordering required medications.
* Provide support with ordering stationery and clinical items.
* Ensure the process of scanning documents, photocopying and managing post is carried out.
* Provide reception support for the department as needed.
* Undertake any other duties appropriate to the banding and support the Admin Lead as required.
* Support with projects/working groups and work with Administrators and Admin Leads.
Person Specification
Experience Essential
* Experience of working in a customer service environment/with the public.
* General office experience with knowledge of Microsoft Word, Excel and Outlook.
* Ability to prioritise workload and tasks.
* Ability to work on own initiative and as part of a team.
Knowledge Essential
* Proficient organisational skills.
* Good telephone answering skills and customer care skills.
* Excellent communication and interpersonal skills.
* Ability to handle conflict/empathise with service users.
* A good level of accuracy and attention to detail.
Qualifications Essential
* GCSEs Grade C/5 or equivalent including Maths and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service. #J-18808-Ljbffr