How does this sound as your next internal sales role? This company is one of the Black Country’s best-kept secrets, but their impact is far from small. Part of a larger global group, their products are used in a huge range of industries all over the world from precision engineering to large-scale manufacturing. There’s a new ERP system being trialled in your department, changes happening across the business, and plenty of opportunity to make a real impact. If you like being the person who knows what’s going on, keeps things moving, and solves problems before they become issues, you’ll feel at home here. Who Are You? You’re intuitive, assertive, and switched on. You don’t need a checklist to know what needs doing, you just get on with it. You’re professional and well-mannered, but you’re not afraid to ask the right questions and push back when needed to get the best outcome for customers and colleagues. You know how to juggle priorities without dropping the ball. Whether it’s handling an enquiry, checking stock levels, or keeping a reseller updated on an order, you keep everything running smoothly. You don’t need to be an excel whizz, but you’re comfortable working with systems and learning as you go. What You’ll Be Doing Customers don’t always have all the details when they get in touch, but you know the right questions to ask. You’ll be: Handling incoming enquiries—whether it’s pricing, lead times, or just a bit of guidance. Keeping everything logged properly in the CRM so the external sales team always has the full picture. Processing orders with accuracy—checking stock, pricing, and any special requirements before sending them through to production. If something doesn’t look right, you’ll question it rather than just ticking a box. Being the first to hear when there’s an issue—whether it’s a delay, a stock shortage, or a shipping query. Instead of passing the problem along, you’ll find a solution and keep everyone informed. Working closely with external sales—feeding back customer insights, making sure new projects are launched with the right details, and ensuring everything is set up for success. What’s in It for You? £25,000 - £26,000 per year, with a salary review in April. Monday – Thursday 8.30am – 5pm, Friday 8.30am-4pm (working hours are flexible, and part time would be considered) Some flexibility to work from home after probation. 25.5 days holiday bank holidays. Company pension (3% employer, 5% employee). A business that values its people and is investing in its future. If you’re someone who takes ownership, thrives on keeping things running smoothly, and enjoys being the go-to person for customers and colleagues alike, apply now