Line of Service Advisory Industry/Sector Not Applicable Specialism Global Mobility Services Management Level Senior Associate Job Description & Summary At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. As an experience consulting generalist at PwC, you will have a broad understanding of all aspects of experience consulting. Your work will involve providing comprehensive guidance and support to clients in enhancing customer and employee experiences. You will be responsible for analysing client needs, developing and implementing experience strategies, and offering recommendations to create memorable and impactful experiences that drive customer loyalty and employee engagement. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Architecture, Communication, Consumer Behavior, Creativity, Customer Due Diligence, Customer Experience (CX) Strategy, Customer Insight, Customer Journey Analysis, Customer Loyalty, Customer Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Customer Value Proposition (CVP), Embracing Change, Emotional Regulation, Empathy, Experience Design, Inclusion, Industry Trend Analysis, Information Architecture { 14 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? No Job Posting End Date