Company Description
At Transcend, we innovate and collaborate in the fast-paced memory and storage hardware world. We’re committed to building an inclusive environment for every team member that’s respectful, collaborative and allows autonomy. Allowing everyone to have a meaningful impact on the UK & IE business.
Founded in 1988, with our headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, multimedia, and industrial products with offices worldwide. Not only do we design, develop, and manufacture all of our products, but we also market and sell them. At Transcend, we uphold the highest quality and believe in professional service. As a customer-focused company, Transcend can quickly respond to the market's changing needs.
Role Description
This is a full-time hybrid role for a Sales Support Specialist at Transcend Information, Inc. The role is located in Hemel Hempstead with some work from home flexibility. The Sales Support Specialist will be responsible for ensuring customer satisfaction, managing sales operations, and maintaining effective communication with clients.
Essential Qualifications
* Analytical Skills
* Previous experience in Customer Satisfaction and Customer Service
* Excellent Communication skills
* Previous experience in Sales Operations - Order processing, Shipments, Accounts Receivable, Administrative Tasks)
* Strong attention to detail
* Ability to work both independently and as part of a team
* High proficiency in Microsoft Excel (perform complex data analysis, utilize automation tools like macros, and handle large datasets with ease, including functions like pivot tables, advanced formulas, and data visualization techniques)
Responsibilities :
Duties will include (but are not limited to):
* Support the sales function with back end sales support and administrative tasks
* Support the sales function with customer's relationship, service and support
* Collaborate across functions, including Sales & Marketing, Logistics, Operations, Accounting and Warehouse
* Provide weekly and monthly reports to strict deadlines
* Monthly and quarterly review meetings to ensure best practice and service to customers
Benefits:
* We provide our employees with a professional yet modern team environment to work in
* We provide a competitive package including a generous basic salary dependent on experience
* Opportunity to earn additional bonus quarterly
* Flexi working
* Private health insurance and health incentives
* Regular team building events
* Comprehensive training