Member Support Team Leader - Nottingham - Nottingham
Would you like to join the largest Health and Fitness operator in Europe and work with a team who have a passion to serve? We are currently recruiting for a Member Support Team Leader to join our team at David Lloyd Clubs working from the membership hub at our Nottingham club. Reporting into the Member Support Operations Manager, you will be required to lead a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.
What will I be doing?
1. Working from one of our membership hubs, leading & developing a team of advisors to deliver the David Lloyd Clubs ways of working & exceptional service standards.
2. Maximising member experience & participation by anticipating & understanding trends.
3. Resolving high level escalated member queries.
4. Monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.
5. Working varied shifts to cover the needs of the business. Morning, evening & weekend working will be required.
What are the benefits of working for David Lloyd Clubs?
As a Member Support Team Leader, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:
1. Free Club Membership for you & your family.
2. Ride to work scheme.
3. Workplace pension scheme.
4. Your birthday off!
5. An additional holiday day each year for up to 5 years of service.
6. Discounts on our products such as Swimming / Tennis Lessons & Personal Training.
7. Unlimited 50% discount on food & drink.
8. Refer a friend membership scheme.
9. Employee assistance programme.
10. Learning, development, & career advancement opportunities.
What qualifications, skills and experience do I need?
1. Exceptional customer service skills.
2. Highly developed leadership qualities.
3. Organisational skills & commercial acumen.
4. Ability to use an empathic & reasonable approach to member queries.
Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
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