We're looking for an Assistant Customer Service Manager to support our fantastic client's customer support division. You'll work closely with the Help Desk team and Customer Service Manager to handle customer queries, manage escalations, and ensure smooth daily operations of the department!
What's in It for You?
Pension scheme
Private medical insurance Life assurance, Cycle-to-work scheme
Extra day off for your birthday or a special event
Hybrid work - 2 days from home after probation
Key Responsibilities include
Support the Help Desk team with queries and workload distribution
Handle customer escalations and find solutions
Liaise with suppliers and clients to maintain strong relationships
Assist with reporting, invoices, and compliance tasks
Help with recruitment, training, and team performance
Provide cover and lead team meetings when needed
What our client is looking for
At least 2 year's experience in a customer service role
Leadership and people management skills
Strong communication and relationship-building abilities
Organised, motivated, and detail-oriented
Proficient in MS Office (Excel, Word, Outlook)
GCSE English & Maths (Grade C / Level 4 or above)
This a fantastic opportunity to step into a leadership role within a growing organisation. If you have the right skills and experience, apply today