Finance Administrator - Client Welfare Services Does great customer service come naturally to you? Do you have experience in managing personal finances? Do you know what an Appointee and Deputy does? If so, we are looking for someone like you to join our friendly, supportive Client Welfare Services Team as a Finance Administrator. Client Welfare Services Team support clients who fall within the Adult Social Care directorate who are either vulnerable and/or have reduced capacity and require support to manage their own finances. You will be responsible for providing an efficient and effective financial administration support service for clients who fall within the Adult Social Care directorate. This will include being responsible for applying for and maximizing benefits, therefore a good understanding of the welfare and benefits system is essential for this role, however training will be provided. You will complete regular reviews of client’s finances, pay invoices and provide personal monies in a timely accurate manner. This will also include contacting providers such as utility companies, care providers, housing organisations, liaising with Adult Social Care colleagues and the client’s wider support network such as family and friends. The role requires excellent organisational and customer care skills with the ability to manage competing demands and workloads. Working for Walsall Council enables you to be part of an organisation which is proud to deliver quality, customer-focused services. Continuous improvement is vital in Client Welfare Services, and we challenge ourselves to improve our services that make a real difference to people’s lives. If you can see yourself in this key role, we look forward to hearing from you This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Important Information The closing date for applications is 20th January 2025. The interview date will be 30th January 2025. Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people, and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of a basic Disclosure & Barring Service (DBS) check is a requirement for this role. Working in Walsall Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first-class pension scheme, and plenty of opportunities for training and personal development. Living in Walsall: Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston, and Brownhills), together with numerous villages. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Social Work Matters - Children's Social Worker Recruitment : Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.