Working from our dog friendly office in Stockbridge, Edinburgh.
Excellent & negotiable salary.
We work flexible, core office hours between 8–6 - there is no 24/7 on-call here.
Locogen are looking for skilled IT Support Engineer to join our growing renewable energy company.
Locogen’s vision is a world powered 100% by renewables; where everyone has access to affordable, sustainable energy and clean air. We’re a multidisciplinary renewable energy company; offering our clients consultancy, design, development, build and management of renewable assets.
About our IT Support and Systems Analyst role:
This is an excellent opportunity for a skilled IT Support Engineer to join a small team providing exceptional technical assistance to our ever-growing number of internal employees. You will work closely with our IT & Systems Business Partner, playing a vital role in maintaining our IT systems and infrastructure and ensuring smooth operations to office based and remote staff.
This is a really varied role including: first-line support and troubleshooting issues, making sure everyone has the tools and systems they need to do their jobs, managing the lifecycle of assets and safeguarding our data amongst other things.
Some of the things you might be doing:
1. Providing technical support via phone, email, Teams or in-person, addressing hardware, software and account concerns.
2. Diagnosing and resolving hardware, software, and network issues in a timely manner.
3. Installing, configuring, and updating software applications, operating systems, and hardware components.
4. Onboarding and offboarding - Setting up and configuring new workstations, laptops, printers, and mobile devices. Assisting in managing user accounts, permissions, and access levels. Communicating training and compliance for existing business systems to new and existing staff members.
5. Procurement, inventory and disposal of company hardware and software (laptops, servers, mobile devices, printers etc.)
6. Monitoring and maintaining systems to ensure security, reliability, and performance and collaborating with our external partners to ensure the proper functioning of all our IT infrastructure and systems components.
7. Documenting and updating technical procedures and user guides.
8. Participating in IT projects, such as software upgrades, system migrations, and infrastructure enhancements.
9. Assisting in identification and evaluation of new solutions, implementation of those solutions and mapping existing systems.
10. Staying up-to-date with industry trends and technologies to suggest improvements and solutions.
Who would be a good fit for the role?
1. Proven experience as an IT Support Engineer or similar role (around 2 years would be ideal) – if you have a Bachelor's degree or Vocational Qualification in Information Technology, Computer Science or a related field that would be great but it is not necessary.
2. Proven experience in Microsoft 365 administration, including user and mailbox creation, licensing procurement and configuration, Exchange mailbox management, and Entra ID setup and management.
3. Proficiency in diagnosing and resolving hardware and software issues.
4. Knowledge of best practices in IT Cyber security, monitoring and reporting.
5. Familiarity with networking concepts and troubleshooting.
6. Excellent communication skills, both verbal and written.
7. Strong customer service and problem-solving skills.
8. Ability to work independently and collaborate within a team.
Here are some beneficial but not essential skills:
1. Experience with remote support tools.
2. Experience with common business systems like CRM, ERP, PPM and or HR is advantageous.
3. Experience working with and knowledge of API’s, Microsoft PowerQuery, Microsoft PowerBi and SQL databases is advantageous.
What is it like to work at Locogen?
This role is based in our Stockbridge (Edinburgh) office with some home working - the office is dog friendly, modernly kitted out and has free parking.
We are a multidisciplinary team of friendly, innovative, and creative people who are passionate about renewable energy. We are informal, non-hierarchical, inclusive, open, and collaborative. Locogen is a place where everyone can grow and develop supported by experienced people, doing innovative and interesting work.
We love what we do and believe in empowering and trusting each other to deliver. We learn from our experiences, take accountability, and hold others to account. We are client focused and inspire each other to do the best we can. We like a chat and value communication with each other and our clients. We are a social bunch so there is always something going on – we have regular organised socials and get togethers.
Some of our benefits:
1. Flexible working hours: core hours are 10am – 4pm - if you make up your weekly hours then we don’t mind how you manage your time.
2. 34 days holiday.
3. One month work from anywhere policy.
4. Ongoing professional and personal development opportunities – training, memberships and education costs covered.
5. Private Health insurance.
6. Life Assurance, Critical Illness, and Income Protection options.
7. Pension at 10% (5% employee/ employer contribution split). We are flexible for employees who want to opt out or contribute more of their salary.
8. Enhanced maternity and paternity policies.
9. Cycle to Work Scheme.
10. EV Car Scheme.
No candidate will meet every single desired criterion. If your experience looks a little different from what we've identified, and you think you can bring value to the role then we'd love to hear from you.
We are not using agencies to recruit for this role so please apply to us directly.
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