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Client:
Location:
West Midlands, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
327aa85b64fd
Job Views:
77
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
About the role
At Miller Homes, we are building homes in a way which allows us to build better places for people to belong to, better homes for customers, and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Technician to join our Customer Services team based in our West Midlands region (located in the South Gloucestershire / Bristol area).
The successful candidate will have a clean driving license, be a time-served tradesperson, and be a team player. They will possess a keen work ethic, excellent communication skills, a desire and drive to succeed, and empathy and sympathy when dealing with our customers. The candidate should be smart, punctual, honest, and reliable.
Main responsibilities of this role:
* Carrying out defect repairs in occupied properties.
* Liaising with our nominated contractors and suppliers regarding the co-ordination of remedial works in occupied homes.
* Liaising with your Line Manager to promote effective solutions to complex remedial activity.
* Creating positive working relationships with colleagues, paying specific attention to the site teams.
* Liaising with the Customer Service Hub regarding completed or ongoing remedial activity.
* Dealing effectively and within charter timescales with all assigned tasks.
* Acting professionally, courteously, and with dignity and control at all times with customers, internal colleagues, external colleagues, and subcontractors alike to uphold the core values of the business.
You will also have a sound understanding of NHBC Technical Standards & Guidelines along with a sound decision-making process and an ability to use your own initiative to problem-solve.
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