Job Type: Permanent, full time Reporting to: Global Head of Client Partnerships – dotted line to Head of Analysis Location: London Office Based Job purpose: To lead, manage and motivate a team of Global Insights Partners to ensure high quality standards in account service, client relationships and delivery of above country projects. Above country projects require all analysis tasks are executed on time, in full and within the established ways of working. This role will contribute to the continue evolution of the STEM strategy to execution insights offering in terms of client quality and internal efficiency. It is a highly visible multi-stakeholder role requiring ongoing collaboration with the local analyst leadership, GCP project directors, regional leadership and Commercial teams and more. Job role Provide operational leadership direction and guidance to the Global Insight Partners whilst driving a culture of operational excellence in service delivery. As a Direct Line manager and leader to the Global Insight Partners, there is a need to set appropriate expectations and targets to drive performance, ensuring high performance standards are achieved, and that capabilities are identified and developed appropriately Act as a coach and mentor for the teams working closely to monitor and drive the quality of outputs to internal stakeholders and external clients. Be able to work effectively in a complex matrix environment, managing multiple internal stakeholders inc SET members -demonstrating leadership without authority Oversight and ownership of project delivery related activities and materials. Provide an aligned view on GCP leadership priorities to the Global Insight Partners and wider GCP team. Proactively work with Analysis Global Leadership and GCP leadership and share main concerns and suggestions to overcome challenges. Develop and mentor the team to ensure that everyone is well equipped and prepared to address the business requirements and support the team with coaching as needed. Maximise team efficiency to the effective resource and development capabilities within the role – manage the capacity and resourcing for global client projects and needs. Develop the team by spotting talent and giving them feedback and support their needs to be their best. Ongoing recruitments needs as required by the Global Insight Partner team Regularly manage projects to be a player coach and learn new modalities, gather experience in the markets and implement more efficiency. Liaise with other departments as an if new ways of working practises need to be implemented Essential Requirements: Mastery of analysis – internal applicants must be an experience business analyst Prior track record of success Strong communication skills – be able to share complex information in simple terms. Ideally be an experience people leader with skills in situation leadership and coaching Excellent organisational and co-ordination skills - ability to lead and navigate the team through multiple competing priorities Ability to give and receive feedback effectively Comfortable with conflict management and ability to give and receive feedback effectively Advanced communication skills – ability to present to and influence within department Ability to see/ curiosity for ’the bigger picture’ – having an entrepreneurial spirit Strong learning agility to react to quickly business change Strong problem-solving capabilities - ability to investigate/ identify/ challenge/ provide solutions as appropriate Lead by example and support in creating a high-performance culture About STEM: STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance. STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals. Vision: To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines Mission: To accelerate high performance Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring Find us here: Website: www.stemhealthcare.com STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.